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For Companies At a Glance
- Tasks: Lead two teams, manage ICT projects, and enhance public transport services.
- Company: Join Nexus, a dynamic team dedicated to improving digital services in public transport.
- Benefits: Enjoy flexible working, generous leave, free travel, and discounts on over 1000 brands.
- Why this job: Make a real impact on public transport while developing your career in a supportive environment.
- Qualifications: Experience in team leadership and stakeholder management is essential; passion for customer service is a must.
- Other info: This role offers hybrid working options and opportunities for professional growth.
The predicted salary is between 36000 - 60000 £ per year.
To be successful, you will have prior extensive experience of working in a similar role.This opportunity involves leadership of two small teams, regional stakeholder management and working on initiatives, ICT projects, as an individual and leading organisational resources to achieve positive outcomes.
It is a varied role involving close collaboration within ICT and with colleagues from other departments and regional stakeholders. A friendly, approachable and collaborative manner alongside an aptitude for ICT is required with a vision of delivering outstanding customer service.
Typical Month
- You will lead and manage two teams – information systems, print and distribution and ensure colleagues are supported and can deliver to rapidly changing schedules.
- Working independently, within your team, or with other stakeholders you will deliver transportation initiatives that bring improvements around the region.
- You will have a structured, well governed and organised approach ensuring on time delivery of data changes and print distribution. Such efforts will be visually seen around the region.
- As part of the ICT Service Delivery team you will assist to deliver various smaller projects including some aspects of testing initiatives.
- Maintaining commercial revenue streams is part of the role and you will have a close eye on achieving revenues
- Ensuring websites, apps and travel data, including displays are correctly updated and there is integrity in our data.
- Enjoying the social values and rewards of improving our public transport across the region.
About You
- You will have experience of leading and managing teams, with genuine, demonstrable, people skills.
- Extensive experience of working in a similar role overseeing a range of systems and technologies.
- Excellent stakeholder management skills, an ability to influence, an ability to visualise direction of projects and anticipate concerns.
- You are passionate about the customer experience for out internal and external customers.
- You will be able to work dynamically on activities either individually, within your team or interfacing with different business functions, teams and stakeholders.
- You genuinely want to deliver improvements to our customers that utilise public transport.
Our Team
You will join a diverse technical and engineering team who are passionate about supporting and delivering high quality digital services. There are circa 70 of us within the team and some of us have progressed our careers within Nexus whilst recruiting new talent. The great news is, between us we have a fantastic set of knowledge and skills to support each other to get the job done.
Job Details and Benefits
- This is a Monday to Friday post with flexible working in line with Nexus’ Agile policy.
- The role is based at Nexus House, Newcastle, however flexibility is required to occasionally work from other Nexus locations including Gosforth and South Shields.
- You’ll work a 36 hour week.
- There will be some hybrid working.
- You’ll be part of a generous pension scheme.
- We offer 28 days annual leave per year, plus bank holidays and time off for volunteering too.
- Enjoy travelling for free in Tyne and Wear with our enhanced travel benefits.
- You will have the opportunity to contribute to a health cash plan that will contribute (and dependants if you have them) towards dental costs, optical, and lots more.
- Access to our reward app with over 1000 plus high street discounts on groceries, holidays, and days out.
- We like to grow our own colleagues (not literally of course!), so when you’re ready for the next step in your career, we can help develop you.
Closing date 24 July 2025 at 9am
Further information can be found in the Supporting Documents section.
Please note: All communication regarding your application for this post will be sent to the email address that you have registered online with North East Jobs, this will include your invitation to any online assessment you are required to undertake and also your invite to interview if you are short-listed. Please ensure you check your email inbox after the closing date for notifications from North East Jobs as you will not be notified by any other means. Please also remember to check your junk email items as the notification may appear here. #J-18808-Ljbffr
Information Systems Manager employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Systems Manager
✨Tip Number 1
Familiarise yourself with the latest trends in information systems and ICT project management. This will not only help you understand the role better but also allow you to engage in meaningful conversations during interviews, showcasing your knowledge and enthusiasm for the field.
✨Tip Number 2
Network with current or former employees of Nexus or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and demonstrate your fit for the team.
✨Tip Number 3
Prepare examples of your leadership experience and stakeholder management skills. Be ready to discuss specific situations where you've successfully led teams or managed projects, as this will highlight your capability to handle the responsibilities of the Information Systems Manager role.
✨Tip Number 4
Showcase your passion for customer service and public transport improvements. Research Nexus's initiatives and be prepared to discuss how your vision aligns with their goals, demonstrating that you're not just looking for a job, but genuinely want to contribute to their mission.
We think you need these skills to ace Information Systems Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your extensive experience in information systems management. Focus on your leadership skills, stakeholder management, and any relevant ICT projects you've led.
Craft a Compelling Cover Letter: In your cover letter, emphasise your passion for customer service and your ability to work collaboratively. Mention specific examples of how you've improved processes or delivered successful projects in previous roles.
Showcase Your People Skills: Since the role requires strong people skills, include examples in your application that demonstrate your ability to lead teams and manage relationships with stakeholders effectively.
Highlight Relevant Achievements: Include quantifiable achievements related to revenue streams, project delivery, or improvements in customer experience. This will help illustrate your capability to deliver positive outcomes in a similar role.
How to prepare for a job interview at North East Ambition
✨Showcase Your Leadership Skills
As an Information Systems Manager, you'll be leading two teams. Be prepared to discuss your previous leadership experiences, how you motivate your team, and any specific examples of successful projects you've led.
✨Demonstrate Stakeholder Management Expertise
This role requires excellent stakeholder management skills. Prepare to share examples of how you've effectively managed relationships with various stakeholders, influenced decisions, and navigated challenges in past roles.
✨Highlight Your ICT Knowledge
Since the position involves overseeing a range of systems and technologies, brush up on relevant ICT trends and tools. Be ready to discuss how you've applied your technical knowledge to improve processes or deliver outstanding customer service.
✨Emphasise Your Customer-Centric Approach
The job focuses on enhancing the customer experience. Think of specific instances where you've improved service delivery or addressed customer feedback, and be ready to explain how you plan to continue this focus in your new role.
