At a Glance
- Tasks: Manage tenancies, conduct inspections, and engage with residents to ensure vibrant communities.
- Company: A supportive organisation dedicated to enhancing local neighbourhoods.
- Benefits: Generous leave, pension scheme, and flexible working hours.
- Other info: Part-time role with opportunities for growth and engagement.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: NVQ level 3 or equivalent and experience in social housing or customer service.
The predicted salary is between 30000 - 40000 £ per year.
Role Overview
You will deliver effective tenancy management to customers within a defined geographical area and be a key point of contact for customers to deliver a range of tenancy management services including changes in tenancies, property inspections, tenancy breaches and estate management. You will carry out home visits to all customers on a regular, planned basis to identify and assist with any issues that may support the sustainability of the tenancy. You will be responsible for planning and conducting regular inspections of the neighbourhood in partnership with customers, Councillors, Police and Local Services and develop a continuous action plan to ensure that the neighbourhoods are maintained as safe and attractive places. You will be responsible for the matching and allocation of properties and then arranging and carrying out accompanied viewings, ensuring all sign‑ups of new tenancies including garage tenancies are carried out in a timely manner to maximise rental income and minimise potential rent loss. You will also actively develop and promote resident engagement at a neighbourhood level, attending meetings and other activities where appropriate including those which occur outside of normal office hours.
Responsibilities
- Serve as the main point of contact for tenancy management services such as changes in tenancies, property inspections, tenancy breaches and estate management.
- Conduct regular home visits to identify and address issues that support tenancy sustainability.
- Plan and conduct regular neighbourhood inspections in partnership with customers, Councillors, Police and Local Services.
- Create continuous action plans to keep neighbourhoods safe and attractive.
- Match and allocate properties, arrange viewings, and ensure timely sign‑ups of new tenancies.
- Promote resident engagement at the neighbourhood level and attend relevant meetings and activities.
Requirements
- NVQ level 3 or equivalent.
- Experience in social housing or customer‑focused role.
- Highly motivated, customer‑focused with strong partnership skills.
- Valid UK driving licence and access to a vehicle.
- Part‑time availability for 20 hours per week across 3 days.
Benefits
- 26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro‑rata for part‑time employees).
- Automatic enrolment into the Local Government Pension Scheme.
- Flexi scheme – up to 2 days flexible leave available per month (pro‑rata for part‑time employees).
Equal Opportunities
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Housing Officer (Estates) - 20 Hours per week employer: North East Ambition
As a Housing Officer with us, you will be part of a supportive and inclusive work culture that prioritises employee well-being and professional growth. We offer generous benefits including 26 days of annual leave, a Local Government Pension Scheme, and flexible working options to ensure a healthy work-life balance. Join us in making a meaningful impact in the community while enjoying a rewarding career in social housing management.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Officer (Estates) - 20 Hours per week
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Get involved in local community events related to housing and estates. This not only shows your commitment but also helps you meet potential employers and colleagues. Plus, it’s a great way to learn more about the neighbourhoods you'll be working in!
✨Tip Number 3
Don’t underestimate the power of social media! Follow organisations in the housing sector on platforms like LinkedIn and Twitter. Engage with their posts and share your insights to get noticed by hiring managers.
✨Tip Number 4
When you find a role that excites you, apply through our website! We make it easy for you to showcase your skills and experience. Plus, it gives us a chance to see your application first-hand and connect with you directly.
We think you need these skills to ace Housing Officer (Estates) - 20 Hours per week
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in tenancy management and customer service. We want to see how your skills match the role, so don’t hold back on showcasing your relevant achievements!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the Housing Officer role.
Show Your Passion for Community Engagement:Since this role involves working closely with residents and local services, let us know about your enthusiasm for community engagement. Share any experiences where you've successfully collaborated with others to improve neighbourhoods or support tenants.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the easiest way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there!
How to prepare for a job interview at North East Ambition
✨Know Your Stuff
Make sure you understand the key responsibilities of a Housing Officer. Familiarise yourself with tenancy management, property inspections, and community engagement. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past work that demonstrate your customer-focused approach and partnership skills. Think about situations where you've successfully managed tenancies or engaged with residents, as these will resonate well with the interviewers.
✨Ask Smart Questions
Interviews are a two-way street! Prepare thoughtful questions about the organisation's approach to neighbourhood safety and resident engagement. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
✨Be Personable and Professional
As a Housing Officer, you'll be interacting with various stakeholders. Practice being friendly yet professional during the interview. A warm smile and good eye contact can go a long way in making a positive impression!
