Street Works Permit Support Officer in Gateshead

Street Works Permit Support Officer

We are seeking a proactive and organised individual to manage and coordinate street works on the borough’s highway network, working closely with utility companies, contractors, neighbouring authorities and internal teams.

Responsibilities

• Coordinate and manage activities on the highway network in line with street works and traffic management legislation.
• Assess and determine permit applications, variations and requests from utility companies and other works promoters.
• Help minimise disruption to residents, businesses and road users by reviewing the impact of planned works and identifying effective solutions.
• Manage the administration of permit fees, inspection charges and other street works‑related income, ensuring accurate records and invoicing.
• Investigate and respond to street works enquiries and complaints, providing professional advice and support.
• Maintain accurate street works records and liaise with neighbouring authorities, emergency services and other key stakeholders.
• Work collaboratively with inspectors and partners to ensure compliance with permit conditions and street works legislation.
• Issue Fixed Penalty Notices where appropriate and support enforcement activities.
• Analyse information, monitor performance and contribute to continuous service improvements.
• Support the effective operation of the Street Works team through strong organisation, communication and customer service.

Qualifications

• Have experience working within a highways, street works or traffic management environment.
• Understand, or can quickly develop knowledge of, the New Roads and Street Works Act (NRSWA) and Traffic Management Act requirements.
• Are confident using specialist systems, databases and Microsoft Office applications to manage information accurately.
• Have excellent organisational skills and can effectively prioritise competing demands and deadlines.
• Can analyse complex information, make informed decisions and solve problems confidently.
• Build positive working relationships with colleagues, contractors, utility companies and other stakeholders.
• Possess strong communication, numeracy and administrative skills, with a focus on delivering high‑quality customer service.

Benefits

• Competitive Salary: We offer fair and transparent pay that reflects your skills and experience.
• Outstanding Pension Scheme: We don’t just offer a great salary – we invest in your future too.
• Generous Annual Leave: Enjoy 28 days of annual leave, rising to 32 days after 5 years (2 of which can be fixed by the Council), plus the option to buy up to 10 extra days.
• Flexible Working Hours: Benefit from up to 26 flexi days per year (subject to business needs), giving you more control over your time.
• Hybrid & Flexible Working: We support a healthy work‑life balance with flexible and hybrid working options.
• Learning & Development: Access a wide range of training, development and progression opportunities to help you grow your career.
• Health & Wellbeing Support: From discounted gym memberships through our partner GLL to mental health resources, we care about your wellbeing.
• Cycle to Work Scheme: Save money and stay active with our tax‑efficient cycle to work programme.
• Electric & Hybrid
• Car

Scheme: Get behind the wheel of a brand‑new electric or hybrid vehicle through our salary sacrifice car scheme in partnership with NHS Fleet Solutions – a cost‑effective, environmentally friendly way to drive (after 12 months service).

• Exclusive Discounts & Salary

Sacrifice: Through our VIVUP employee benefits platform, enjoy discounts on shopping, travel and services – plus salary sacrifice options on white goods, electronics and more, helping you spread the cost of essential purchases (after 6 months service).

Equal Opportunity

We are an equal opportunities employer and aim to have a culture and a workplace where our people feel a sense of belonging, are respected and empowered to do their best work.

We know that we deliver better services when our workforce reflects the full range of backgrounds and experiences in the society we serve.

We welcome applications from suitably qualified people from all sections of the community, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, and sexual orientation.

Please note: As a Disability Confident employer, we guarantee an interview to all disabled applicants who meet the essential criteria for the role.

However, in high‑volume recruitment situations, it may not always be practicable to interview every eligible candidate.

In such cases, we may need to prioritise those who best meet the essential criteria, based on the information provided in the application.

Additionally, the Council reserves the right to close this vacancy early or adjust the shortlisting criteria, including the pass mark for interview selection, to ensure a fair and manageable recruitment process.

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