At a Glance
- Tasks: Lead the design and rollout of innovative digital solutions that enhance community services.
- Company: Join Stockton-on-Tees Borough Council, a forward-thinking local authority.
- Benefits: Competitive salary, generous leave, pension scheme, and various employee perks.
- Other info: Dynamic role with opportunities for creativity and professional growth.
- Why this job: Make a real impact on how residents access vital services every day.
- Qualifications: Experience in digital solutions and strong leadership skills are essential.
The predicted salary is between 38220 - 40777 € per year.
Salary: Grade K (£38,220–£40,777). Service Area: Digital Services and Systems. Stockton-on-Tees Borough Council. Fixed Term: 12 months from start of contract.
Make a real impact on how our residents and colleagues experience digital services. Are you passionate about designing high‑quality digital solutions that genuinely improve services for our communities? Do you enjoy leading people, shaping digital capability, and working in a role where no two days are the same? If so, this could be the perfect next step in your career.
Role Overview
We’re looking for an innovative and motivated Digital Solutions Lead to support Stockton-on-Tees Borough Council’s digital transformation ambitions. This hands‑on, influential role involves working closely with council services, Xentrall ICT and partner organisations to design, develop and maintain a wide range of digital tools – including AI‑enabled solutions, automation, self‑service solutions, workflows and customer‑facing processes. Your work will help reshape how thousands of people access services and how our teams deliver them.
What you’ll do:
- Lead the design, development and rollout of digital and AI‑enabled solutions.
- Integrate digital tools with core business systems to improve customer journeys.
- Configure and maintain forms, workflows, scripts, dashboards and identity management tools.
- Identify and drive opportunities for digital transformation and service redesign.
- Provide training, guidance and technical support to teams using digital customer channels.
- Use feedback and data insights to inform continuous improvement.
- Represent the service in meetings, working groups and partnerships.
About you
- Has experience designing, delivering and maintaining digital solutions, including AI initiatives.
- Can lead and motivate high‑performing teams.
- Understands the opportunities and challenges of digital technologies in a local authority context.
- Communicates confidently with a wide range of stakeholders.
- Can interpret data and insights to inform decision‑making.
- Brings creativity, problem‑solving and a strong customer focus.
- Thrives in a dynamic, collaborative environment.
Experience with local government systems, CRM/workflow tools, or integration and automation technologies is desirable but not essential.
Benefits
- A competitive salary of up to £40,777.
- Generous annual leave entitlement.
- Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
Digital Solutions Lead employer: North East Ambition
Stockton-on-Tees Borough Council is an exceptional employer that prioritises the well-being and professional growth of its employees. With a competitive salary, generous annual leave, and a robust pension scheme, the council fosters a supportive work culture that encourages innovation and collaboration. Employees benefit from numerous learning and development opportunities, making it an ideal place for those looking to make a meaningful impact in their community while advancing their careers in digital services.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Solutions Lead
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its digital initiatives. Show them you’re not just another candidate; demonstrate your passion for improving digital services and how you can make a real impact.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with their needs, especially around designing and delivering digital solutions. Keep it concise but impactful.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Digital Solutions Lead
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience with digital solutions and leadership. We want to see how your skills align with the role of Digital Solutions Lead, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for digital transformation shine through in your application. We’re looking for someone who genuinely cares about improving services for our communities, so share any personal experiences or projects that demonstrate this passion.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’d be a great fit for the team!
Apply Through Our Website:Don’t forget to submit your application through our official website! It’s the best way to ensure we receive your details and can consider you for the role. Plus, it shows you’re serious about joining us at Stockton-on-Tees Borough Council.
How to prepare for a job interview at North East Ambition
✨Know Your Digital Solutions
Make sure you brush up on your knowledge of digital solutions, especially those related to AI and automation. Be ready to discuss specific examples of how you've designed or implemented these tools in the past, as this will show your passion and expertise in improving services.
✨Showcase Your Leadership Skills
As a Digital Solutions Lead, you'll need to lead and motivate teams. Prepare to share experiences where you've successfully guided a team through a project or challenge. Highlight your ability to inspire others and foster collaboration, as this is key for the role.
✨Understand the Local Authority Context
Familiarise yourself with the unique challenges and opportunities that local authorities face regarding digital transformation. Being able to speak knowledgeably about these issues will demonstrate your understanding of the environment you'll be working in and how you can make a real impact.
✨Prepare for Stakeholder Engagement
You'll be communicating with a wide range of stakeholders, so practice articulating your ideas clearly and confidently. Think of examples where you've successfully engaged with different groups, and be ready to discuss how you would approach stakeholder management in this role.
