At a Glance
- Tasks: Assist customers via phone, video, and email to resolve property service issues.
- Company: Join North Tyneside Council, a supportive local authority focused on community service.
- Benefits: Gain valuable experience in customer service with a focus on social housing.
- Other info: Enjoy a collaborative team environment with opportunities for personal growth.
- Why this job: Make a difference in your community while developing essential communication skills.
- Qualifications: Customer service experience or qualifications preferred; passion for helping others is key.
The predicted salary is between 24000 - 28000 £ per year.
An exciting opportunity has arisen at North Tyneside Council for a highly motivated and hard-working customer service advisor to work within Property Services. You will be working for the repairs contact centre carrying out telephony, video and email communication.
Responsibilities
- You will be required to make and receive phone calls, diagnose repairs and raise the work accurately through a bespoke repairs system.
- You will deliver high-quality work with a focus on completing jobs right the first time and take pride in your work.
Qualifications
- The successful candidate will have relevant customer service experience or qualifications and ideally possess a good understanding of working within social housing in a local authority.
- They will be part of a committed team of customer service agents who receive inbound calls and emails from customers throughout the borough of North Tyneside Council.
Contact
For an informal conversation regarding the vacancy, please contact Nicholas Mitchell – Contact Centre Team Leader.
Reasonable Adjustment
Require a reasonable adjustment? If you feel a reasonable adjustment will provide additional support in both the recruitment process and within the workplace, please indicate this to the hiring manager on your application. Declaring a reasonable adjustment will not subject you to any form of discrimination when determining which applicants are successful for interview and employment with us.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North East Ambition. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North East Ambition before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North East Ambition:Your cover letter is your chance to shine! Tell us why you want to work at North East Ambition specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North East Ambition!
How to prepare for a job interview at North East Ambition
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
