At a Glance
- Tasks: Provide person-centred care and support to vulnerable individuals via community alarm services.
- Company: Join Middlesbrough Council's ambitious team making a real difference in people's lives.
- Benefits: Generous leave, excellent pension, flexible working, and ongoing training opportunities.
- Other info: Enjoy fantastic career progression and be part of a supportive staff network.
- Why this job: Make a positive impact on the lives of those in your community while developing your skills.
- Qualifications: Empathetic, organised, and confident with technology; great communication skills are essential.
The predicted salary is between 30000 - 42000 £ per year.
Overview
We have an exciting role on offer within our Prevention and Partnership Service as a Connect Customer Advisor.
About Us
Are you passionate about making a difference in people’s lives through the use of technology, supporting people to live at home independently for longer.
You would become part of an ambitious team delivering an invaluable service to the residents of Middlesbrough.
Connect is a Middlesbrough Council service which delivers the Community alarm services and Telecare services to people across Middlesbrough. We offer help and support to older, vulnerable and disabled people to help them to remain safe and independent in their own home.
Your role
You will provide a high standard of person-centred care when answering the calls on the community alarm system. You will assess the service user\'s needs, offer support, guidance and advice and then decide on the most appropriate action to be taken. This may include contacting the emergency services, a responder nominated or the Connect Response Officers.
Person specification / What we are looking for
Empathetic, Patient, Passionate about supporting vulnerable people, Organised with excellent communication skills. Technologically confident.
Working hours
In this role you will be working 36.56 hours a week.
Application
If this is you, this may be the opportunity you are looking for!
In return we can offer
- Generous leave entitlement with an option to purchase up to 10 additional days annual leave per year.
- Excellent pension plus top-up options.
- Staff networks run by our staff for our staff.
- Flexible working (dependent on job role).
- Electric car lease scheme.
- Cycle to work scheme.
- Employee benefits portal including Wellbeing and Employee Assistance Programme.
- Staff lottery.
- Travel and car parking schemes.
- Ongoing training and development opportunities.
- Fantastic career progression opportunities and lots more!
How to apply
If you would like to talk through this opportunity further, please contact Nicola Dobson on nicola_dobson@middlesbrough.gov.uk
The above post is subject to an enhanced Disclosure and Barring Service (DBS) check.
We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Connect Customer Advisor in Middlesbrough employer: North East Ambition
Middlesbrough Council is an exceptional employer, dedicated to making a positive impact in the community through its Connect Customer Advisor role. With a strong focus on employee wellbeing, generous leave entitlements, and flexible working options, we foster a supportive work culture that prioritises personal and professional growth. Our commitment to ongoing training and career progression ensures that you can thrive while helping vulnerable individuals maintain their independence at home.
StudySmarter Expert Advice🤫
We think this is how you could land Connect Customer Advisor in Middlesbrough
✨Tip Number 1
Get to know the company! Research Middlesbrough Council and their Connect service. Understanding their mission and values will help you connect with the interviewers and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Connect Customer Advisor, you'll need to be clear and empathetic when talking to service users. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Show off your tech skills! Be ready to discuss how comfortable you are with technology. Maybe even share examples of how you've used tech to help others in the past – it’ll make you stand out!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Connect Customer Advisor in Middlesbrough
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting vulnerable people shine through. We want to see how much you care about making a difference in their lives, so share any relevant experiences that highlight this.
Be Person-Centred:Since the role is all about person-centred care, make sure to emphasise your empathy and patience in your application. Use examples that demonstrate your ability to assess needs and provide tailored support.
Highlight Your Tech Skills:As a Connect Customer Advisor, being technologically confident is key. Don’t forget to mention any tech skills or experiences you have that would help you excel in this role. We love seeing candidates who are comfortable with technology!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets the attention it deserves, and we can’t wait to hear from you!
How to prepare for a job interview at North East Ambition
✨Know Your Stuff
Familiarise yourself with the Connect Customer Advisor role and the services provided by Middlesbrough Council. Understand the community alarm system and Telecare services, as well as the needs of vulnerable individuals. This knowledge will help you answer questions confidently and show your passion for supporting others.
✨Show Your Empathy
During the interview, demonstrate your empathetic nature. Share examples from your past experiences where you've supported vulnerable people or handled sensitive situations. This will highlight your suitability for a role that requires patience and understanding.
✨Communicate Clearly
Excellent communication skills are key for this position. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to refine your responses and ensure you convey your ideas effectively.
✨Be Tech-Savvy
Since the role involves technology, be prepared to discuss your comfort level with tech tools. Brush up on any relevant software or systems you might encounter in the role. Showing that you're technologically confident will give you an edge over other candidates.
