At a Glance
- Tasks: Provide customer service and information at Bolam Lake Country Park café.
- Company: Northumberland County Council's Staff Bank, offering flexible work opportunities.
- Benefits: Earn £13.05 per hour, with higher rates for weekends and bank holidays.
- Other info: Flexible hours, career growth opportunities, and a commitment to equal opportunities.
- Why this job: Join a supportive team and gain valuable skills while enjoying the outdoors.
- Qualifications: No experience needed; training provided, but café experience is a plus.
The predicted salary is between 27100 - 27100 £ per year.
Northumberland County Council's Staff Bank provides a pool of highly skilled temporary workers who are looking for a long‑term placement, or who want to work flexibly within the council. If a team needs support due to sickness, common staff shortages, or general vacancies, they call upon registered bank members to fill available assignments. These can be filled via a long‑term assignment for up to 12 months on an ad hoc basis.
We are looking for multiple Café & Information Assistants to join our team at Bolam Lake Country Park.
Duties:
- Working front of house providing customer service and providing the public with information about our parks and the local area
- Food preparation
- Cleaning of work areas
- Serving customers and any other related tasks
No experience needed; previous cafe work is preferred but all training will be provided. Variable hours with weekends and bank holidays available. Pay is £13.05 per hour, with higher rate for weekends and bank holidays. Shifts are offered on an Ad Hoc basis.
Benefits of joining NCC's Staff Bank include:
- Flexible contract - work and earn alongside your current commitments
- Career opportunities - Build and increase your employability and professional network with the opportunity to gain fixed term and permanent contracts.
- Try different roles within the organisation to find your fit.
- Develop new skills and enhance current expertise to help supplement your career.
We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria.
Alternative application format: British Sign Language: northumberlandcc-cs.signvideo.net For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930
Cafe & Information Assistant - Staff Bank (Bolam Lake Country Park) employer: North East Ambition
Centurion Multi-Academy Trust is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and innovative work culture. With a competitive salary and a commitment to operational excellence, employees are empowered to make a meaningful impact on the educational outcomes of pupils and the wider community. Located in a supportive environment, the Trust offers unique opportunities for leadership development and strategic involvement in shaping the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Cafe & Information Assistant - Staff Bank (Bolam Lake Country Park)
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North East Ambition. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North East Ambition before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Cafe & Information Assistant - Staff Bank (Bolam Lake Country Park)
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North East Ambition:Your cover letter is your chance to shine! Tell us why you want to work at North East Ambition specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North East Ambition!
How to prepare for a job interview at North East Ambition
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
