At a Glance
- Tasks: Lead and manage bereavement services, ensuring smooth operations and high customer service standards.
- Company: Middlesbrough Council, committed to community support and service excellence.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Guaranteed Interview Scheme for eligible applicants; no sponsorships available.
- Why this job: Make a meaningful impact in a sensitive role while developing your leadership skills.
- Qualifications: Experience in managing administrative services and strong organisational skills required.
The predicted salary is between 31500 - 38500 £ per year.
We have an exciting role on offer within our Environmental Services as a Bereavement Services Operations Manager. Middlesbrough Council is seeking an experienced and highly organised Manager to lead the bookings, administrative and service coordination functions of our Bereavement Services. This role is responsible for ensuring the smooth, efficient and compliant management of service delivery processes, supporting teams who coordinate burial, cremation and memorial services. You will focus on systems, people and performance, ensuring high standards of customer service are delivered in a sensitive and professional environment.
What You Will Do:
- Lead and manage the administrative and coordination functions of the service
- Oversee booking systems, scheduling and service allocation processes
- Ensure all records, documentation and data are accurate and compliant
- Manage and develop a team of administrative and customer service staff
- Act as a key liaison for stakeholders, including partners and service users
- Handle complex or sensitive enquiries and complaints professionally
- Monitor and improve service performance, efficiency and customer experience
- Review and enhance systems, processes and digital ways of working
- Ensure compliance with legislation, policies and internal procedures
- Support financial processes, including fees, invoicing and income monitoring
About You: We are looking for someone who:
- Has experience managing administrative or operational services in a busy environment.
- Demonstrates strong organisational, planning and co-ordination skills
- Has experience leading teams and driving service performance
- Has excellent attention to detail, particularly in relation to records and compliance
- Is confident dealing with complex or sensitive situations professionally
- Has strong communication and stakeholder management skills
- Can manage competing priorities and work effectively under pressure
Experience in bereavement services is not essential. We welcome applicants with transferable skills from other service environments. If this is you, this may be the opportunity you are looking for!
If you would like to talk through this opportunity further, please contact Nicky Raine on.
Please note Middlesbrough Council do not currently offer sponsorships. We operate a Guaranteed Interview Scheme for applicants that can show they meet all the essential criteria and have indicated they have a disability, are a looked after young person, care leaver or a veteran.
Bereavement Services Operations Manager employer: North East Ambition
Centurion Multi-Academy Trust is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and innovative work culture. With a competitive salary and a commitment to operational excellence, employees are empowered to make a meaningful impact on the educational outcomes of pupils and the wider community. Located in a supportive environment, the Trust offers unique opportunities for leadership development and strategic involvement in shaping the future of education.
