At a Glance
- Tasks: Support digital transformation and improve services using Microsoft 365 technologies.
- Company: Join Durham County Council's innovative Microsoft 365 Team.
- Benefits: Competitive salary, generous leave, pension scheme, and flexible working options.
- Other info: Temporary role for three years with excellent career growth opportunities.
- Why this job: Make a real impact on digital improvements for staff and residents.
- Qualifications: NVQ Level 4 in IT or equivalent experience with Microsoft 365.
The predicted salary is between 30000 - 40000 £ per year.
An exciting opportunity has arisen within the Microsoft 365 Team for an ICT Engineer (Microsoft 365). This role will support Durham County Council's Business Process Review (BPR) programme, helping services identify opportunities to work more efficiently through the better use of Microsoft 365 and digital technologies. You will work directly with service teams across the Council, supporting digital transformation, service improvement and the adoption of modern ways of working.
Working with teams across the Council, you will support digital transformation initiatives, help colleagues adopt new ways of working and provide technical advice, training and support to maximise the benefits of Microsoft 365 solutions. You will play an important role in helping services realise the benefits of digital technologies, supporting the implementation of improvements, delivering training and assisting with the testing and adoption of new solutions.
This vacancy is temporary for three years from the start date in post.
What is involved?
- Help identify opportunities to improve services through the use of Microsoft 365 and digital technologies.
- Provide technical support, guidance and training to colleagues across the organisation.
- Work closely with stakeholders across the organisation to ensure solutions meet business needs and deliver measurable benefits.
- Support the implementation of digital solutions and service improvements.
- Assist with testing and user adoption activities for new solutions and ways of working.
- Contribute to the Council's wider digital transformation and continuous improvement ambitions.
What will I need?
- You should hold an NVQ Level 4 qualification (or equivalent) in Information Technology, Digital Technologies, Business Systems or a related discipline, or be able to demonstrate substantial relevant experience.
- You will have significant experience of supporting Microsoft 365 technologies and helping users make effective use of tools such as Teams, SharePoint, OneDrive, Forms, Lists and other Microsoft 365 services.
- You should have experience of delivering training and guidance to a wide range of audiences, providing excellent customer support and helping colleagues adopt new technologies and ways of working.
- Experience of ICT maintenance, support and installation, along with the ability to troubleshoot issues and deliver practical solutions, is essential.
- You will be a strong communicator with excellent organisational skills and the ability to work independently or as part of a team. A commitment to customer service and continuous improvement is essential.
- Experience of Microsoft 365 administration, developing e-learning resources or supporting digital solutions within a large organisation would be advantageous.
Basic Disclosure
If successful, you will be required to apply for a Basic Disclosure.
Equality, Diversity and Inclusion
We are a proud equal opportunities employer and believe a diverse workforce brings fresh ideas and drives service improvement. We welcome applications from everyone and make employment decisions based on skills and ability. As a Disability Confident Leader, we actively encourage applications from disabled and neurodivergent people and offer support throughout the recruitment process.
Our offer to you
We offer a competitive rewards package that includes attractive salaries, a generous annual leave entitlement of 27 days (rising to 32 after five years’ continuous local government service), membership of the excellent contributory career average Local Government Pension Scheme, and a range of flexible working arrangements including hybrid working (home and office) where applicable.
ICT Engineer Digital Squad in Bath employer: North East Ambition
Centurion Multi-Academy Trust is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and innovative work culture. With a competitive salary and a commitment to operational excellence, employees are empowered to make a meaningful impact on the educational outcomes of pupils and the wider community. Located in a supportive environment, the Trust offers unique opportunities for leadership development and strategic involvement in shaping the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land ICT Engineer Digital Squad in Bath
✨Get Involved in Tech Meetups
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We think you need these skills to ace ICT Engineer Digital Squad in Bath
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at North East Ambition, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at North East Ambition can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at North East Ambition will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at North East Ambition
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at North East Ambition. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at North East Ambition.
