At a Glance
- Tasks: Be the first point of contact for social care inquiries and provide essential support.
- Company: Join North Tyneside Council, a community-focused organisation making a difference.
- Benefits: Permanent role with a stable schedule, competitive pay, and supportive work environment.
- Other info: Opportunity for personal growth in a dynamic team setting.
- Why this job: Make a real impact by helping individuals navigate social care services.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 24000 - 28000 £ per year.
Job Overview
This is an exciting time for three full-time Advice and Information Response Officers to join our team within North Tyneside Council.
The role is a permanent full‑time vacancy within the Gateway First Contact Team (working days Monday – Friday; 8:30 – 17:00) and will be predominantly office‑based at the Quadrant offices.
Responsibilities
- Act as the first point of contact for anyone wanting to access Adult and Children Social Care, responding to telephone, e‑mail and web portal contacts from the general public and professionals.
- Offer advice, information and support around universal services and take referrals when appropriate.
- Unpick complex issues and communicate confidently with all service‑user groups.
- Provide a courteous and helpful customer service experience for all callers and correspondents.
Qualifications
The successful candidate should be confident in handling fast‑paced incoming telephone calls, have an enquiring mind and exhibit excellent customer service skills.
Some knowledge of Adult and/or Children Care Legislation would be beneficial.
- Contact
- Lesley Crawford, Initial Contact Manager lesley. crawford@northtyneside. gov. uk
Hayleigh Davidson, Advice and Infoprmation Response Team Leader hayleigh. davidson:@northtyneside. gov. uk
- DBS Statement
- An Enhanced Level DBS Check will be required for this post.
- #J-18808-Ljbffr
Advice and Information Response Officer employer: North East Ambition
Centurion Multi-Academy Trust is an exceptional employer that prioritises the professional growth of its staff while fostering a collaborative and innovative work culture. With a competitive salary and a commitment to operational excellence, employees are empowered to make a meaningful impact on the educational outcomes of pupils and the wider community. Located in a supportive environment, the Trust offers unique opportunities for leadership development and strategic involvement in shaping the future of education.
StudySmarter Expert Advice🤫
We think this is how you could land Advice and Information Response Officer
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at North East Ambition.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from North East Ambition!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like North East Ambition, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at North East Ambition or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Advice and Information Response Officer
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to North East Ambition:Before hitting send, make sure to tailor your application specifically to North East Ambition! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at North East Ambition
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
