Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead business support for Libraries and Heritage, overseeing systems and supervising a clerical team.
- Company: Gateshead Council offers modern services with a rich heritage, engaging the community through libraries and cultural activities.
- Benefits: Enjoy flexible working hours, competitive salary, generous leave, and health support perks.
- Other info: Office-based at Gateshead Central Library with opportunities for career development and training.
- Why this job: Make a real impact in a supportive team while developing your skills in a dynamic environment.
- Qualifications: Proficient in IT and Microsoft packages, with supervisory experience and a commitment to excellent customer care.
The predicted salary is between 29540 - 32061 £ per year.
We’re looking for a Business Support Supervisor – Interested?
Do you want a role where you’re recognised for what you do, given the opportunity to develop new systems, and have the chance to make a difference? Interested in joining a welcoming team in a great organisation with an attractive employee offer? Are you looking for a new challenge? If so, please keep reading as you’re just what we’re looking for!
The team…
Gateshead Libraries and Heritage service offers free access to books and computers from 8 libraries across Gateshead. We also deliver a cultural programme of activities to residents of all ages, including author events, family activities, talks, and creative workshops. Our heritage collection, held in Gateshead Archive, includes books, maps, photographs, and newspapers documenting the borough\’s history.
About the role…
We are looking to recruit a dynamic individual into this new role, to deliver responsive and timely business support to Libraries and Heritage. You will work closely with the Libraries and Heritage Manager to assist in developing and leading the delivery of business support services. You will oversee our back office systems, including financial and HR systems, supervise our clerical team, and train team members in our systems and processes.
You must be proficient in IT systems and Microsoft packages, including Excel. You should be able to work independently and as part of a team, with experience in supervising staff.
You should be committed to delivering excellent customer care, with attention to detail and accuracy. Confidence in designing and implementing new systems is essential.
The role is office-based at Gateshead Central Library. Working days are flexible, and you will be able to join our flexi-time scheme.
A bit about Gateshead Council…
Gateshead is a borough that combines modern facilities with a rich heritage. We engage with many partners to deliver high-quality services. We’re committed to providing excellent service and are looking for talented people who want to make a difference and demonstrate their skills.
What’s in it for you?
- Competitive salary of £29,540 to £32,061 per annum (pro-rata for 18.5 hours)
- Employer pension contributions
- Annual leave starting at 28 days, rising to 32, with options to buy additional days
- Participation in the Council’s flexi-time scheme
- Opportunities for career development and training
- Health and wellbeing support, cycle-to-work scheme, and access to discounted leisure facilities through GLL
- Discounts and offers via the VIVUP platform
It’s time to apply!
Please review the full job profile and ensure you meet the essential criteria. Interviews are expected to be held on Tuesday, 16 September.
For informal discussions or assistance, contact Sarah Allton at 0191 433 4697 or sarahallton@gateshead.gov.uk (until 14 August), or Rachel Ridley at 0191 433 8401 or rachelridley@gateshead.gov.uk (after 18 August).
#J-18808-Ljbffr
Admin / Secretarial / Customer Services employer: North East Ambition
Contact Detail:
North East Ambition Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin / Secretarial / Customer Services
✨Tip Number 1
Familiarise yourself with the Libraries and Heritage service in Gateshead. Understanding their mission, values, and current projects will help you demonstrate your enthusiasm for the role and how you can contribute to their goals during any discussions.
✨Tip Number 2
Highlight your experience in supervising teams and managing back office systems. Be ready to share specific examples of how you've successfully implemented new processes or improved existing ones, as this will show your capability to lead and innovate.
✨Tip Number 3
Prepare to discuss your proficiency in IT systems and Microsoft packages, especially Excel. Consider bringing along examples of reports or data analyses you've created, as this will provide tangible evidence of your skills.
✨Tip Number 4
Network with current or former employees of Gateshead Libraries and Heritage service if possible. They can provide insights into the team culture and expectations, which can be invaluable when tailoring your approach during interviews.
We think you need these skills to ace Admin / Secretarial / Customer Services
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Business Support Supervisor position. Highlight key skills such as IT proficiency, customer care, and supervisory experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience and skills that align with the job. Emphasise your proficiency in Microsoft packages, particularly Excel, and any previous supervisory roles you've held.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples of how you have successfully implemented new systems or improved processes in past positions.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects attention to detail, which is crucial for this role.
How to prepare for a job interview at North East Ambition
✨Know the Organisation
Familiarise yourself with Gateshead Libraries and Heritage service. Understand their mission, values, and the services they offer. This will help you demonstrate your genuine interest in the role and how you can contribute to their goals.
✨Showcase Your IT Skills
Since proficiency in IT systems and Microsoft packages is crucial for this role, be prepared to discuss your experience with these tools. Consider bringing examples of how you've used Excel or other software to improve processes in previous roles.
✨Demonstrate Leadership Experience
As a Business Support Supervisor, you'll need to oversee a clerical team. Be ready to share specific examples of your supervisory experience, including how you've trained team members and managed projects effectively.
✨Emphasise Customer Care
Excellent customer care is a key requirement for this position. Prepare to discuss situations where you've gone above and beyond to ensure customer satisfaction, highlighting your attention to detail and commitment to service excellence.