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- Tasks: Operate CCTV systems and respond to emergency calls, ensuring public safety.
- Company: Join a supportive local government team dedicated to community safety.
- Benefits: Flexible hours, local government pension scheme, and opportunities for overtime.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: SIA license for CCTV or willingness to obtain; good communication skills.
- Other info: Dynamic role with opportunities to work nights and weekends.
The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.
Job details
Contractual hours 15
Basis Part time
Package We offer a supportive environment in an organisation with flexible working hours and a Local Government Pension scheme. We believe in valuing diversity and are committed to equal opportunities as a Disability Confident Employer.
2 x 15 hours per week posts (+ overtime) including uplift for nights and weekends
This is a fantastic opportunity to join our Barnstaple based CCTV team. The purpose of the role isto operate the Council’s Public Space CCTV Surveillance System and the Out of Hours emergency telephone response service at designated times when the offices are closed.
CCTV makes a major contribution to the safety of streets but it’s only as good as the team of operatives who work in the control room. Your vigilance, initiative and decisions will make all the difference. You should be enthusiastic and self-motivated with the ability to remain calm and focused when under pressure. You should have a keen eye for detail and good customer service skills as you will need to respond to customer queries arising from our out-of-hours service enquiries and liaise with partners such as the Police.
You will need to have:
- A good general education and relevant experience
- An SIA license for CCTV, or be willing to undertake this qualification and other relevant training
- Experience in liaising with outside agencies e.g. Police, security staff, members of the public
- Experience operating and monitoring surveillance equipment and digital recording equipment
- Experience of computer systems, data base entry and a range of computer software
- Excellent written and verbal communication skills, able to follow procedures and instructions
- Effective customer care and social skills with evidence of delivering a high-quality customer focused approach
- Ability to work unsupervised
- Accurate and consistent with good observation skillsEnthusiastic and self-motivated with the ability to remain calm and focused when under pressure
- Professional, prompt, courteous, considerate, diligent, and efficient in all tasks carried out and on all responses to service requests
- Ability to be flexible and work both nights and weekends as required
The right candidate will be passionate about working collaboratively with other agencies to make sure the town centre is a safe environment for businesses, shoppers, residents and visitors.
Interview Date: 3 November 2025
If you have not heard by the interview date, please assume that you have been unsuccessful on this occasion.
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CCTV Operator employer: North Devon
Contact Detail:
North Devon Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land CCTV Operator
✨Tip Number 1
Get to know the company! Research their values and mission, especially how they contribute to community safety. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their CCTV team.
✨Tip Number 2
Practice your communication skills! Since you'll be liaising with the Police and the public, it’s crucial to demonstrate your ability to communicate clearly and effectively. Consider role-playing common scenarios to boost your confidence.
✨Tip Number 3
Show off your attention to detail! During the interview, share examples of how your keen eye has helped in previous roles. Whether it’s spotting anomalies on surveillance footage or handling customer queries, make sure they see your vigilance in action.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. Good luck!
We think you need these skills to ace CCTV Operator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight the skills and experiences that match the CCTV Operator role. We want to see how your background aligns with our needs, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application reflects this. Use clear, concise language and check for any typos or errors. We love a well-presented application!
Highlight Your Customer Service Experience: As you'll be dealing with customer queries, it’s important to demonstrate your customer service skills. Share specific examples of how you've provided high-quality service in past roles. We’re all about making a positive impact!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at North Devon
✨Know Your Stuff
Make sure you understand the role of a CCTV Operator inside out. Familiarise yourself with the Council’s Public Space CCTV Surveillance System and be ready to discuss how your experience aligns with the job requirements. Brush up on relevant legislation and best practices in surveillance.
✨Showcase Your Skills
Highlight your customer service skills and experience liaising with agencies like the Police. Prepare examples of how you've handled pressure situations in the past, as this role requires calmness and focus. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Demonstrate Team Spirit
This position involves working collaboratively with various partners. Be prepared to discuss how you’ve worked effectively in teams before and how you can contribute to making the town centre a safer place. Show enthusiasm for teamwork and community safety.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of your interview. This could include inquiries about training opportunities, the team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it’s the right fit for you.