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- Tasks: Join our Neighbourhoods Team as a Tenancy Coordinator, handling tenancy changes and customer enquiries.
- Company: We are a supportive housing service dedicated to providing quality neighbourhood support.
- Benefits: Enjoy 27 days holiday, a generous pension scheme, and health & wellbeing support.
- Why this job: Make a real impact in your community while developing valuable skills in a friendly environment.
- Qualifications: Previous experience in customer service or housing is essential; strong interpersonal skills are a must.
- Other info: This role offers a fixed-term contract with opportunities for personal growth and development.
The predicted salary is between 20500 - 30000 £ per year.
Role: Tenancy Coordinator
Location: Barnstaple and surrounding areas
Salary: Up to £25,567.20 per annum plus essential car user allowance
Hours: 37 hours per week
Contract: Fixed Term – 6 months Maternity Cover
Closing date: Thursday, 19 March 2026 – 09:00
Interviews: 23 March 2026
The Role
We are now looking to recruit a Tenancy Co-ordinator, to join our Neighbourhoods Team. You will be responsible for Tenancy Changes such as successions, name changes and updates to our housing management system and low level anti-social behaviour (ASB), including neighbourhood disputes.
The Main Responsibilities Of The Role
- To ensure a high-quality customer focused and responsive service is provided when dealing with customers enquiries that relate to the Neighbourhood Team.
- Responsible for low level ASB to include Neighbour disputes.
- Responsible for Tenancy Changes such as successions, name changes and updates to Cx.
- To assist in Estate Inspections and Health and Safety Inspections on patch.
- Responsible for Starter tenancy reviews and Post Tenancy visits including inspection of property.
- To act as the main point of contact for Neighbourhood Customers.
About You
- Previous experience working in a front-line housing service or previous experience working in a front-line customer service position.
- Good inter-personal and people skills.
- Ability to collate, prepare and present information in a clear and logical format.
- Good listening skills and an ability to empathise.
Benefits
- 27 days holiday plus bank holidays
- 7% Employer contribution Pension
- Cash Plan of up to £1600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
The successful candidate will be required to complete an Enhanced DBS check.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
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Tenancy Co-ordinator employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Co-ordinator
✨Tip Number 1
Familiarise yourself with the local housing policies and regulations in Barnstaple. Understanding the specific challenges and needs of the community will help you demonstrate your knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing sector, especially those who work in front-line services. Attend local events or join online forums to connect with others and gain insights into the role of a Tenancy Co-ordinator.
✨Tip Number 3
Prepare for potential interview questions by practising scenarios related to low-level ASB and customer service. Think about how you would handle disputes or tenancy changes, as these are key aspects of the role.
✨Tip Number 4
Showcase your interpersonal skills by highlighting any relevant experiences where you've successfully resolved conflicts or provided excellent customer service. This will be crucial in demonstrating your fit for the position.
We think you need these skills to ace Tenancy Co-ordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Tenancy Co-ordinator position. Tailor your application to highlight relevant experience in customer service and housing management.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience in front-line housing services or customer service roles. Use specific examples to demonstrate your interpersonal skills and ability to handle enquiries effectively.
Showcase Your Skills: Make sure to mention your ability to collate, prepare, and present information clearly. Highlight your listening skills and empathy, as these are crucial for dealing with neighbourhood disputes and customer interactions.
Complete Required Forms: Don’t forget to fill out the Equality & Diversity Form as part of your application. This is important for the employer's commitment to diversity and inclusion, and it ensures your application is considered fully.
How to prepare for a job interview at North Devon Homes
✨Showcase Your Customer Service Skills
As a Tenancy Co-ordinator, you'll be dealing with customer enquiries regularly. Prepare examples from your previous experience that demonstrate your ability to provide high-quality, responsive service. Highlight situations where you successfully resolved issues or improved customer satisfaction.
✨Demonstrate Your Understanding of ASB
Since the role involves handling low-level Anti-Social Behaviour (ASB) and neighbourhood disputes, be ready to discuss your knowledge and experience in this area. Share any relevant experiences where you managed conflicts or facilitated resolutions between parties.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions during the interview. Think about how you would handle specific situations related to tenancy changes or inspections. Practising these scenarios can help you articulate your thought process and decision-making skills effectively.
✨Emphasise Your Interpersonal Skills
Good interpersonal skills are crucial for this role. Be prepared to discuss how you build rapport with customers and colleagues. Share examples that showcase your listening skills and empathy, as these will be key in managing tenant relationships.