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- Tasks: Coordinate community services, manage customer interactions, and ensure accurate records.
- Company: Join a supportive team dedicated to making a difference in the community.
- Benefits: Gain valuable experience, develop skills, and contribute to meaningful projects.
- Other info: Opportunity for personal growth and a chance to make a real impact.
- Why this job: Be the first point of contact for customers and help improve their lives.
- Qualifications: Strong communication skills, attention to detail, and a customer-focused attitude.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you’ll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs, demos, repairs and collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and elevate safeguarding concerns in line with NDH safeguarding procedures.
Key attributes:
- Customer-focused and approachable – you enjoy helping people, listen well, and have a confident, friendly telephone manner.
- Calm and solution‑oriented – you can handle a busy inbox or phone line, resolve issues at first point of contact where possible, and know when to elevate.
- Methodical and organised – you prioritise your workload, meet deadlines, and keep multiple processes moving simultaneously.
- Detail-driven – you keep accurate, concise records and take pride in high‑quality data and administration.
- IT confident – you are comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet – you understand confidentiality and handle sensitive information appropriately.
- Strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding‑aware – you are alert to concerns, take them seriously, and follow procedures.
- Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
Community Services Co-ordinator in London employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in London
✨Tip Number 1
Get to know the company! Research their values and mission, and think about how your skills align with what they do. This will help you tailor your approach and show them you're genuinely interested.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the role. You never know who might give you a leg up!
✨Tip Number 3
Prepare for the interview by practising common questions related to community services. Think about specific examples from your past that showcase your organisational skills and customer-focused attitude.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Community Services Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in community services and administration. We want to see how your skills align with the role of Community Services Co-ordinator, so don’t hold back on showcasing your relevant achievements!
Show Off Your Organisational Skills: Since this role is all about keeping things running smoothly, give us examples of how you've managed multiple tasks or projects before. We love a methodical approach, so share any tools or techniques you use to stay organised!
Be Customer-Focused: We’re looking for someone who’s approachable and enjoys helping people. In your application, include stories that demonstrate your customer service skills and how you’ve resolved queries effectively. Let us know how you keep customers happy!
Keep It Professional: Remember to maintain a professional tone throughout your application. We appreciate clear communication, so make sure your writing is concise and free of errors. And don’t forget to apply through our website – it’s the best way to get your application in front of us!
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the Alarm Service and Mutual Exchange processes, as well as the key responsibilities mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires a high level of organisation, be prepared to discuss specific examples from your past experiences where you've successfully managed multiple tasks or projects. Highlight how you prioritised your workload and met deadlines, as this will resonate well with the interviewers.
✨Demonstrate Customer Focus
As a Community Services Co-ordinator, being customer-focused is crucial. Think of instances where you've gone above and beyond to help customers or resolve their issues. Share these stories during your interview to illustrate your approachable nature and problem-solving skills.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-life situations, such as managing a busy inbox or dealing with safeguarding concerns. Practice your responses to these types of questions, focusing on your calm and solution-oriented approach, which is essential for this role.