At a Glance
- Tasks: Coordinate community services, manage customer queries, and ensure accurate records.
- Company: Join a supportive team in Barnstaple dedicated to community welfare.
- Benefits: Competitive salary up to £26,589 plus benefits and professional development opportunities.
- Other info: Enjoy a dynamic role with opportunities for growth and learning.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Strong communication skills, IT confidence, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 € per year.
We are looking for a highly organised coordinator to support our Community Services team in Barnstaple. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and ensuring our records, data, and compliance are accurate and up to date.
What you’ll be doing:
- Coordinate day‑to‑day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable – you enjoy helping people, listen well, and have a confident, friendly telephone manner.
- Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet – you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.
- Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.
Requirements:
- Basic DBS check is required.
- Compliance with NDH safeguarding procedures and policies.
Closing date: Tuesday 19 May 2026 - 17:00
Interviews: 27 May
Community Services Co-ordinator in Devon employer: North Devon Homes
Join our dedicated team in Barnstaple as a Community Services Co-ordinator, where you will play a vital role in supporting our community initiatives. We pride ourselves on fostering a collaborative and inclusive work culture that values employee growth, offering comprehensive training and development opportunities. With competitive salaries and a commitment to work-life balance, we ensure that our employees feel valued and empowered to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Community Services Co-ordinator in Devon
✨Tip Number 1
Get to know the company! Research their values and mission, and think about how your skills align with their goals. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role is all about being customer-focused and approachable, try role-playing common scenarios with a friend. This will help you feel more confident when handling calls and queries.
✨Tip Number 3
Be prepared to discuss your organisational skills! Think of examples where you've successfully managed multiple tasks or projects. This will demonstrate your methodical approach and ability to keep things running smoothly.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Community Services Co-ordinator in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in community services and administration. We want to see how your skills align with the role of Community Services Co-ordinator, so don’t hold back on showcasing your relevant achievements!
Showcase Your Customer Focus:Since this role is all about being customer-focused, share examples of how you've helped customers in the past. We love hearing about your friendly approach and how you’ve resolved issues effectively, so let that shine through in your application.
Be Detail-Driven:Attention to detail is key for this position. When filling out your application, ensure that your records are accurate and concise. We appreciate candidates who take pride in their work, so double-check for any typos or errors before hitting send!
Apply Through Our Website:We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the Alarm Service and Mutual Exchange processes, as well as the key responsibilities like managing customer records and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer-Focused Approach
Since this role is all about being customer-focused, prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your friendly telephone manner and how you handle queries at the first point of contact. This will demonstrate that you embody the qualities they’re looking for.
✨Demonstrate Your Organisational Skills
Being methodical and organised is crucial for this position. Think of specific instances where you've managed multiple tasks or prioritised workloads effectively. You could even bring a simple example of how you keep track of your own tasks, which will illustrate your ability to manage the day-to-day administration required in this role.
✨Be Prepared for Scenario Questions
Expect scenario-based questions, especially around safeguarding and data management. Brush up on NDH safeguarding procedures and GDPR compliance, and be ready to discuss how you would handle sensitive information. This shows that you take these responsibilities seriously and are prepared to follow the necessary protocols.
