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For Companies At a Glance
- Tasks: Be the friendly voice for customers, solving queries and providing helpful advice.
- Company: Join North Devon Homes, a community-focused organisation in Barnstaple.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Permanent role with opportunities for personal growth and career advancement.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Great communication skills and a passion for helping others.
The predicted salary is between 25128 - 29296 £ per year.
Role Overview
Customer Service Adviser – 37 hours per week, North Devon Homes, Barnstaple. Permanent, full‑time. Salary: £25,128 – £29,296 per annum.
Key Responsibilities
- Act as the first point of contact for customers via phone, in‑person, and email.
- Address and resolve customer queries in a positive, professional, and helpful manner.
- Offer advice and practical solutions, and signpost customers to specialist teams and partner agencies.
- Provide informed guidance on a variety of NDH services, including repairs, rent enquiries, anti‑social behaviour queries, and other housing‑related matters.
- Maintain a calm, empathetic, and courteous approach when dealing with a wide range of customers.
Qualifications
Customer Service Advisor employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Advisor, you'll need to be clear and friendly. Try role-playing common customer scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local job fairs. This can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're proactive and keen to join our team at North Devon Homes.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your experience in customer service. We want to see how you've positively resolved queries and provided solutions in the past. Use specific examples to demonstrate your skills!
Be Professional Yet Approachable: Your written application should reflect the professional yet friendly tone we value at StudySmarter. Keep it polite and courteous, but don’t be afraid to let your personality shine through. We love a bit of character!
Tailor Your Application: Make sure to tailor your application to the role of Customer Service Advisor. Mention relevant experiences that align with the key responsibilities listed in the job description. This shows us you’ve done your homework and are genuinely interested!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do!
How to prepare for a job interview at North Devon Homes
✨Know Your Stuff
Familiarise yourself with North Devon Homes and the services they offer. Understand common customer queries related to repairs, rent, and anti-social behaviour. This knowledge will help you answer questions confidently and show that you're genuinely interested in the role.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but also understanding them fully. Respond thoughtfully, and if you need clarification, don’t hesitate to ask. This shows you value clear communication, which is key in customer service.
✨Show Empathy
Prepare examples from your past experiences where you've dealt with difficult customers or resolved conflicts. Highlight how you maintained a calm and courteous approach, as this is crucial for a Customer Service Advisor. Employers love to see candidates who can handle pressure with grace.
✨Ask Insightful Questions
At the end of the interview, have a few questions ready about the team dynamics or specific challenges the customer service department faces. This not only shows your interest in the role but also gives you a chance to assess if the company culture aligns with your values.