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- Tasks: Be the friendly voice helping customers with their queries and providing solutions.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Competitive salary, career growth, and supportive team environment.
- Other info: Dynamic role with varied daily challenges and opportunities for personal development.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and a knack for problem-solving.
Salary £25,128 - £29,296 per annum
Location Barnstaple
Permanent, Full Time
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers? Are you a whizz at computers and can get up to speed on a variety of computer systems in no time? Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones? If so, this could be the role for you!
We’re now seeking a Customer Service Adviser (37 hours per week) – someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
We’re looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you’ll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous. You’ll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Your starting salary will reflect any direct experience you can bring, and as there’ll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £29,296. If this sounds like what you’re looking for and you want the opportunity to make a difference to our customers’ lives, we want to hear from you!
North Devon Homes is predominately an office-based, with a strong emphasis on team working and service delivery. Due to the nature of the role, successful candidates will be required to complete a basic DBS check. Previous applicants need not re-apply.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
The Company North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Customer Service Advisor employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on North Devon Homes. Understand their mission and values, and think about how your skills as a Customer Service Advisor can help them achieve their goals.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you stay calm under pressure and show off your problem-solving skills during the interview.
✨Tip Number 3
Show your personality! When you're in the interview, let your passion for helping customers shine through. Share personal stories that highlight your communication skills and ability to handle tricky situations.
✨Tip Number 4
Apply through our website! We want to make it easy for you to join our team. By applying directly, you’ll ensure your application gets the attention it deserves, and you’ll be one step closer to making a difference in our customers’ lives.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills: When writing your application, make sure to highlight your customer service experience. We want to see how you've handled tricky situations and turned them into positive outcomes. Share specific examples that showcase your communication skills and ability to stay calm under pressure.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Customer Service Advisor role. Mention how your skills align with our values at North Devon Homes and how you can contribute to our team goals.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through in your application. We’re looking for someone who can connect with customers, so a friendly tone can go a long way in making your application stand out.
Apply Through Our Website: Make sure to apply through our website for the best chance of being noticed! It’s the easiest way for us to keep track of applications and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at North Devon Homes
✨Know Your Stuff
Before the interview, make sure you understand the role of a Customer Service Advisor. Familiarise yourself with common queries related to housing services, repairs, and rent enquiries. This will help you demonstrate your knowledge and show that you're ready to tackle customer issues head-on.
✨Showcase Your Communication Skills
During the interview, highlight your strong communication skills. Use examples from past experiences where you've successfully handled tricky situations or resolved customer complaints. This will illustrate your ability to remain calm and empathetic under pressure, which is crucial for this role.
✨Team Player Vibes
Emphasise your ability to work well in a team. Share stories that showcase your collaboration with colleagues to achieve common goals. North Devon Homes values teamwork, so showing that you can contribute positively to a team environment will set you apart.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of the interview. This could be about the training process, team dynamics, or how success is measured in the role. It shows your genuine interest in the position and helps you assess if it's the right fit for you.