At a Glance
- Tasks: Help customers solve problems and provide support through various channels.
- Company: Join North Devon Homes, a charity dedicated to affordable housing and community support.
- Benefits: Competitive salary, supportive team environment, and opportunities for personal growth.
- Other info: Dynamic role with a focus on teamwork and community impact.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
Do you thrive on helping people and finding solutions? Are you someone who can stay calm under pressure, build rapport quickly, and turn challenging conversations into positive outcomes?
If you're looking for a role where every day brings something different and where your work genuinely makes a difference to people's lives, we'd love to hear from you.
At North Devon Homes, we're passionate about providing safe, affordable homes and excellent services for our customers. As a registered charity and housing association, we manage more than 3,300 homes across North Devon and provide housing and support to over 10,000 customers.
We're looking for a Customer Service Adviser to join our busy and supportive team.
About the role
As the first point of contact for our customers, you'll play a vital role in delivering a positive customer experience, whether that's over the phone, by email or face to face. From repair enquiries and rent accounts to anti-social behaviour concerns and wider housing-related matters, you'll be helping customers navigate a wide range of situations, often at times when they need support the most.
This is a rewarding role, but it's also one that requires resilience. Often customers you speak to may be frustrated, upset or facing difficult circumstances. You'll be able to remain calm, professional and empathetic, listening carefully to understand their concerns and asking insightful questions to get to the heart of the issue. You'll be confident managing challenging conversations without taking criticism personally and able to explain processes, decisions and solutions in a clear way that customers can easily understand.
You'll enjoy problem-solving and have a natural curiosity that helps you diagnose issues accurately and find the right resolution first time. Whether you're identifying the details of a repair request, signposting a customer to the most appropriate service, or providing practical advice and guidance, you'll take pride in delivering a high-quality service that leaves customers feeling supported and informed.
About you
We're looking for someone who can work at pace and manage a high volume of enquiries across multiple channels while maintaining exceptional customer care. You'll be adaptable, organised and able to recover quickly from difficult interactions, moving confidently from one enquiry to the next while maintaining a positive and professional approach throughout the day.
Strong communication and teamwork are at the heart of this role. You'll work closely with colleagues across the organisation and with external partners, building positive working relationships that help us deliver the best possible outcomes for our customers. As a valued member of the team, you'll contribute positively to team goals, share knowledge and support colleagues to achieve success together.
Experience of working with computer systems and learning new technology is important, as you'll use a variety of systems and databases throughout your working day. Most importantly, you'll be customer-focused, compassionate and committed to delivering outstanding service.
If you're looking for a career where you can make a genuine difference to your local community, develop your skills and be part of a friendly and supportive team, we'd love to hear from you.
North Devon Homes is predominately an office-based, with a strong emphasis on team working and service delivery.
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Previous applicants within the last six months need not re-apply.
Closing Date: 31 October 2026 - 09:00
Interviews: We will be inviting applicants to interview throughout the month, closing the vacancy when we have successfully appointed. Please don’t delay with your application!
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we will be happy to help.
Customer Service Adviser employer: North Devon Homes
North Devon Homes is an exceptional employer, offering a supportive and inclusive work culture that prioritises employee growth and development. As a registered charity dedicated to providing affordable housing, we foster a sense of purpose in our work, ensuring that every team member contributes to meaningful community impact. Located in Barnstaple, our organisation provides competitive benefits and a collaborative environment where your expertise as a Senior Accountant will be valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North Devon Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North Devon Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North Devon Homes:Your cover letter is your chance to shine! Tell us why you want to work at North Devon Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North Devon Homes!
How to prepare for a job interview at North Devon Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
