At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and providing guidance.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing in North Devon.
- Benefits: Enjoy 27 days holiday, a generous pension, health support, and more perks!
- Other info: Guaranteed interviews for disabled applicants who meet the criteria.
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential; experience is a plus.
The predicted salary is between 24162 - 28170 £ per year.
Customer Service Adviser
£25,128 - £29,296 per annum
Barnstaple
Permanent, Full Time
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you!
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
We're now seeking a Customer Service Adviser - someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same!
We're looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you'll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.
You'll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Your starting salary will reflect any direct experience you can bring, and as there'll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £29,296.
In return for your hard work, we can offer you a wealth of benefits;
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
North Devon Homes is predominately an office-based, with a strong emphasis on team working and service delivery.
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Previous applicants within the last six months need not re-apply.
Closing Date: Monday 17 August 2026 - 09:00
Interviews: Thursday 20 August 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
The Company
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
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Customer Service Adviser in Barnstaple employer: North Devon Homes
North Devon Homes is an exceptional employer dedicated to creating a supportive and inclusive work environment, where your contributions directly impact the safety and quality of homes for our community. With a strong focus on employee development, we offer opportunities for growth within our Asset Management team, alongside a commitment to social responsibility as a registered charity. Join us in Barnstaple, where you can thrive in a collaborative culture that values innovation and continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Adviser in Barnstaple
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at North Devon Homes. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like North Devon Homes before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Adviser in Barnstaple
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to North Devon Homes:Your cover letter is your chance to shine! Tell us why you want to work at North Devon Homes specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at North Devon Homes!
How to prepare for a job interview at North Devon Homes
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
