Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Be the first point of contact for customers, resolving queries and providing guidance.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing in North Devon.
- Benefits: Enjoy 27 days holiday, a generous pension, health support, and more perks!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a knack for problem-solving are essential; experience is a plus.
- Other info: Guaranteed interviews for disabled applicants who meet the criteria.
The predicted salary is between 24162 - 28170 £ per year.
Role: Customer Service Adviser
Location:
Barnstaple
Salary:
£24,162 – £28,170 per annum
Contract: Permanent
Hours:
37 hours per week
Are you a team player and love working alongside colleagues throughout the business to deliver a first-class service to customers?
Are you a whizz at computers and can get up to speed on a variety of computer systems in no time?
Are you resilient and can keep a cool head under pressure, turning tricky situations into positive ones?
If so, this could be the role for you
North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon area and have over 3,300 homes we provide accommodation to over 10,000 customers.
We\’re now seeking a Customer Service Adviser – someone to act as first point of contact for our customers, ensuring queries (whether that be by phone, in person, or email) are dealt with in a positive, professional, and helpful manner. You will resolve issues or effectively signpost customers to specialist teams and partner agencies, giving informed guidance on a variety of NDH services to include repairs, rent enquiries, anti-social behaviour queries and other housing related matters. No two calls or days are the same
We\’re looking for someone who is able to offer advice and practical solutions to customers. With strong communication skills and an excellent telephone manner, you\’ll be able to deal tactfully with a wide range of customers and always remain empathetic, calm, and courteous.
You\’ll have a high level of diplomacy skills to enable effective negotiations with both internal and external groups and be a strong team player, able to positively contribute to team goals.
Due to the nature of the work, this is an office based role.
Your starting salary will reflect any direct experience you can bring, and as there\’ll be so much for you to learn, support and guidance will be provided to help you reach your potential through graduated salary increments up to a possible £28,170.
If this sounds like what you\’re looking for and you want the opportunity to make a difference to our customers\’ lives, we want to hear from you
In return for your hard work, we can offer you a wealth of benefits;
- 27 days holiday plus Bank Holidays
- 7% Employer Contribution Pension
- Cash Plan of up to £1,600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
Due to the nature of the role, successful candidates will be required to complete a basic DBS check.
Closing Date: Thursday, 8 January 2026 – 09:00
Interviews: Tuesday, 13 January 2026
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form
Customer Service Adviser employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Adviser
✨Tip Number 1
Familiarise yourself with the services offered by North Devon Homes. Understanding their mission and the specific services they provide will help you answer customer queries more effectively and demonstrate your commitment to the role.
✨Tip Number 2
Practice your communication skills, especially over the phone. Role-playing different customer scenarios with a friend can help you stay calm and professional under pressure, which is crucial for this position.
✨Tip Number 3
Research common customer service challenges in the housing sector. Being prepared with solutions or approaches to these issues will show your proactive attitude and readiness to tackle real-life situations.
✨Tip Number 4
Network with current or former employees of North Devon Homes if possible. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
We think you need these skills to ace Customer Service Adviser
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Customer Service Adviser position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service experience you have. Provide specific examples of how you've handled difficult situations or provided excellent service to customers.
Showcase Communication Skills: Since strong communication skills are essential for this role, make sure to demonstrate your ability to communicate effectively in your application. Use clear and concise language, and consider including examples of successful interactions with customers.
Personalise Your Application: Address your application to the hiring team at North Devon Homes and express your enthusiasm for the role. Mention why you want to work for them specifically and how you can contribute to their mission of providing affordable homes.
How to prepare for a job interview at North Devon Homes
✨Showcase Your Communication Skills
As a Customer Service Adviser, strong communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Practice answering common customer service scenarios to show how you would handle various situations.
✨Demonstrate Empathy and Patience
In customer service, empathy is crucial. During the interview, share examples of how you've handled difficult customers or resolved conflicts in a calm and courteous manner. This will highlight your ability to remain composed under pressure.
✨Familiarise Yourself with NDH Services
Research North Devon Homes and its services before the interview. Understanding their mission and the types of queries you might encounter will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare for Teamwork Questions
Since teamwork is essential for this role, be ready to discuss your experiences working in a team. Think of specific examples where you contributed positively to team goals or collaborated with colleagues to solve problems.
