At a Glance
- Tasks: Coordinate community services, manage customer queries, and maintain accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Up to £26,589 per annum plus benefits, including professional development.
- Other info: Dynamic role with opportunities for growth and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing your skills.
- Qualifications: Strong communication skills and IT confidence required.
We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you’ll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable – you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet – you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.
- Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied.
If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help.
The Company: North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Community Services Co-ordinator employer: North Devon Homes
North Devon Homes is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Barnstaple. With a strong focus on employee development and community impact, we offer comprehensive benefits and opportunities for growth, ensuring that our team members feel valued and empowered to make a difference in the lives of our customers. Join us in our mission to provide affordable housing while enjoying a collaborative culture that prioritises well-being and professional advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Community Services Co-ordinator
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. Since this role is all about being customer-focused, make sure you can articulate your thoughts clearly and confidently. Role-play common scenarios with a friend to get comfortable with handling queries.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and detail-driven is key for this position, so highlight those experiences during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at North Devon Homes.
We think you need these skills to ace Community Services Co-ordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Community Services Co-ordinator role. Highlight relevant experience and skills that match the job description, like your organisational skills and customer service experience. We want to see how you fit into our team!
Craft a Compelling Supporting Statement:Your supporting statement is your chance to shine! Use it to explain why you're passionate about this role and how your values align with ours. Be specific about your experiences and how they relate to the responsibilities listed in the job description.
Be Clear and Concise:When writing your application, keep it clear and concise. Avoid jargon and make sure your points are easy to understand. We appreciate straightforward communication, so show us your strong writing skills right from the start!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it helps us keep everything organised and running smoothly, just like we aim to do in our Community Services team.
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing customer records and coordinating the Alarm Service. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples of how you've successfully handled customer queries in the past. Think of specific situations where you resolved issues or provided excellent service, as this will demonstrate your approachability and problem-solving skills.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you prioritise tasks and manage multiple processes simultaneously. You might want to share a time when you juggled various responsibilities effectively, as this aligns perfectly with what they’re looking for in a methodical and organised candidate.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, brush up on relevant procedures and be prepared to discuss how you would handle safeguarding concerns. Showing that you take these matters seriously will reflect well on your professionalism and commitment to the values of the organisation.
