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- Tasks: Support customers with additional needs to maintain their tenancies and develop tailored support services.
- Company: Join a dedicated team in North Devon focused on making a difference.
- Benefits: Enjoy 27 days holiday, health support, and a generous pension scheme.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real impact by helping vulnerable people live independently.
- Qualifications: Experience working with vulnerable individuals and strong communication skills required.
The predicted salary is between 27485 - 27485 £ per year.
Location: Barnstaple
Salary: Up to £27,485 per annum, depending on experience plus Essential Car User Allowance.
Hours: 37 hours per week
Contract: Permanent
The Role
We are looking to recruit a Specialist Support Officer to join our Specialist Support Team to support customers with additional needs to maintain their tenancies. You will be responsible for providing outcome driven, preventative services within the North Devon area. You will work closely with internal and external teams, agencies and third-party service providers to ensure customers are able to access these services.
The main responsibilities of the role are:
- Set up customer support package for customers to help support in maintaining their tenancies.
- Work with the Specialist support team leader on safeguarding for our customers.
- Develop a range of support services in conjunction with the Specialist Support team leader to which customers can be signposted.
- To work with customers with mental health needs that require support in independent living.
- Produce reports that may be required to evidence impact of support for customers.
- To work with other statutory and voluntary agencies to develop services that meet the local needs.
About You
- You will have a passion for helping people and the ability to stay calm in a crisis.
- You will have 3 years experience of working directly with vulnerable people in a housing management environment. You will be able to work on own initiative, with minimum supervision.
- You will be able to assess and make sound judgement relating to a person’s needs and support requirements.
- You will have experience in working with Mental Health Services and with adults with specialist support needs.
- You will have experience of working within a customer focused environment, have excellent communication skills with an ability to manage challenging situations.
- You will be able to investigate statutory and legal obligations.
- A full driving licence is required.
Benefits
- 27 days holiday plus bank holidays
- 7% Employer contribution Pension
- Cash Plan of up to £1600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
The successful candidate will be required to complete an Enhanced DBS check.
Closing date: Monday 16 February 2026 - 09:00
Interviews: Monday 23 February 2026
Please note – Applications must include a CV and supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Should you wish to discuss your application prior to submitting it, please contact the HR team.
Specialist Support Officer in Barnstaple employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Specialist Support Officer in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your experience aligns with their mission, especially when it comes to supporting vulnerable individuals.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to build your confidence. Focus on articulating your experience with mental health services and how you've helped others maintain their tenancies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Specialist Support Officer in Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Specialist Support Officer role. Highlight your experience working with vulnerable people and any relevant skills that match the job description. We want to see how you can bring your unique background to our team!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you're passionate about helping people and how your experience aligns with the responsibilities of the role. Be specific about your achievements and how they relate to the position.
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from sharing examples of how you've managed challenging situations in the past. We love a good story!
Apply Through Our Website: We encourage you to apply through our website for a smooth application process. It’s super easy, and you’ll find all the information you need right there. Plus, it helps us keep track of your application better!
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Specialist Support Officer. Familiarise yourself with the key tasks like setting up customer support packages and working with mental health services. This will help you demonstrate your knowledge and passion for the role.
✨Showcase Your Experience
Be ready to discuss your experience working with vulnerable people in a housing management environment. Prepare specific examples that highlight your ability to assess needs and provide effective support. This will show the interviewers that you have the practical skills they’re looking for.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle challenging situations or crises. Think about past experiences where you stayed calm and made sound judgments. Practising these scenarios can help you articulate your thought process during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of support services currently in place, or how success is measured in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.