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- Tasks: Deliver exceptional customer service and manage tenancy changes in a supportive role.
- Company: A reputable housing association dedicated to community welfare.
- Benefits: 27 days holiday, pension contributions, and a cash plan for your well-being.
- Why this job: Make a real difference in people's lives while developing your career in housing.
- Qualifications: Experience in housing or customer service with strong interpersonal skills.
- Other info: Applications from disabled individuals are encouraged and supported.
The predicted salary is between 30000 - 42000 £ per year.
A housing association is seeking a Tenancy Coordinator in Barnstaple to deliver exceptional customer service and manage tenancy changes. The role requires experience in front-line housing or customer service, strong interpersonal skills, and the ability to empathize.
Key responsibilities include:
- Handling low-level anti-social behaviour
- Conducting tenancy reviews
- Supporting estate inspections
Attractive benefits include 27 days holiday, a pension contribution, and a cash plan. Applications from disabled individuals are welcome and supported.
Neighbourhood Tenancy & ASB Coordinator in Barnstaple employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Tenancy & ASB Coordinator in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at the organisation you're eyeing. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to tenancy management and customer service. We recommend role-playing with a friend to boost your confidence and refine your responses.
✨Tip Number 3
Showcase your empathy skills during interviews. Share real-life examples where you've handled difficult situations with customers or tenants. This will highlight your ability to manage low-level anti-social behaviour effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Neighbourhood Tenancy & ASB Coordinator in Barnstaple
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your experience in front-line housing or customer service. We want to see how you've gone above and beyond to deliver exceptional service, so share specific examples that showcase your interpersonal skills and empathy.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to the Neighbourhood Tenancy & ASB Coordinator role. We love seeing how your unique experiences align with our needs, especially when it comes to handling anti-social behaviour and conducting tenancy reviews.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at North Devon Homes
✨Know Your Stuff
Make sure you understand the ins and outs of tenancy management and anti-social behaviour. Brush up on relevant legislation and best practices in housing. This will show that you're not just interested in the role, but that you’re also knowledgeable and ready to hit the ground running.
✨Showcase Your Empathy
Since the role requires strong interpersonal skills, think of examples where you've successfully handled difficult situations with empathy. Prepare to discuss how you’ve supported customers in the past, especially in challenging circumstances. This will highlight your ability to connect with tenants and manage sensitive issues.
✨Prepare for Scenario Questions
Expect questions that put you in real-life scenarios related to tenancy changes or dealing with anti-social behaviour. Practice your responses to these types of questions, focusing on your thought process and how you would approach each situation. This will demonstrate your problem-solving skills and readiness for the role.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, the challenges they face, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if the company culture aligns with your values.