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- Tasks: Be the friendly voice helping customers with their queries and providing solutions.
- Company: Join North Devon Homes, a supportive employer focused on community and inclusivity.
- Benefits: Enjoy a competitive salary, full-time hours, and a positive work environment.
- Other info: Opportunity for personal growth in a dynamic and inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your communication skills.
- Qualifications: Strong communication skills and a team player attitude are essential.
The predicted salary is between 25128 - 29296 £ per year.
Role Overview: Customer Service Adviser – 37 hours per week, North Devon Homes, Barnstaple. Permanent, full‑time. Salary: £25,128 – £29,296 per annum.
Key Responsibilities:
- Act as the first point of contact for customers via phone, in‑person, and email.
- Address and resolve customer queries in a positive, professional, and helpful manner.
- Offer advice and practical solutions, and signpost customers to specialist teams and partner agencies.
- Provide informed guidance on a variety of NDH services, including repairs, rent enquiries, anti‑social behaviour queries, and other housing‑related matters.
- Maintain a calm, empathetic, and courteous approach when dealing with a wide range of customers.
Qualifications & Skills:
- Strong communication skills with an excellent telephone manner.
- Diplomatic, capable of effective negotiation with both internal and external groups.
- Team player, able to contribute positively to team goals.
- Basic computer competency and the ability to learn new systems quickly.
Other Requirements:
- Basic DBS check will be required.
Equal Opportunities: North Devon Homes is a Disability Confidence Employer. All applications should include a completed Equality & Diversity Form.
Customer Service Advisor in Barnstaple employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Barnstaple
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers directly, it’s crucial to demonstrate your excellent telephone manner and ability to resolve queries. Role-play with a friend or family member to build confidence.
✨Tip Number 3
Show off your teamwork spirit! Be ready to share examples of how you've contributed to team goals in the past. Employers love candidates who can work well with others, so highlight your collaborative experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate individuals who want to make a difference in customer service.
We think you need these skills to ace Customer Service Advisor in Barnstaple
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a Customer Service Advisor role.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your communication skills and any relevant experience that shows you can handle customer queries effectively. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforwardness, especially when it comes to addressing customer needs in a professional manner.
Don’t Forget the Equality & Diversity Form: Remember to include the completed Equality & Diversity Form with your application. It’s an important part of our process, and we want to ensure everyone has a fair chance. Apply through our website to make it all easy-peasy!
How to prepare for a job interview at North Devon Homes
✨Know Your Stuff
Familiarise yourself with North Devon Homes and their services. Understand the key responsibilities of a Customer Service Advisor, especially how to handle queries related to repairs and rent. This will show that you're genuinely interested and prepared.
✨Practice Your Communication Skills
Since strong communication is crucial for this role, practice answering common interview questions out loud. Focus on maintaining a positive and professional tone, as well as demonstrating your ability to empathise with customers.
✨Showcase Your Team Spirit
Be ready to discuss examples of how you've worked effectively in a team. Highlight any experiences where you contributed to team goals or helped resolve conflicts, as this will resonate well with the interviewers.
✨Stay Calm and Collected
During the interview, remember to maintain a calm and courteous demeanour, just like you would when dealing with customers. If faced with tricky questions, take a moment to think before responding, showing that you can handle pressure gracefully.