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For Companies At a Glance
- Tasks: Support customers through planned works and ensure top-notch service.
- Company: Join North Devon Homes, a community-focused organisation.
- Benefits: Enjoy 27 days holiday, health support, and a cash plan.
- Why this job: Make a real difference in customer experiences and community support.
- Qualifications: 5 GCSEs and experience in customer-facing roles required.
- Other info: Dynamic role with opportunities for professional development.
The predicted salary is between 22700 - 27218 £ per year.
Location: Barnstaple
Salary: up to £27,218 (dependent on experience) plus car allowance
Hours: 37 hours per week
Contract: Fixed Term Contract (until 30 April 2026)
About Us
Are you passionate about delivering outstanding customer service and supporting communities? Join North Devon Homes as our new Customer Journey Coordinator!
About the Role
As the Customer Journey Coordinator, you’ll be the main point of contact for customers affected by planned works. You’ll provide support, advice, and guidance, ensuring every customer receives the highest level of service before, during, and after works. You’ll champion the customer journey, liaise between customers and maintenance teams, and gather insights to drive service improvements.
Key Responsibilities:
- Support customers through planned improvements, acting as their advocate.
- Communicate clearly with all stakeholders, ensuring contractors understand customer needs.
- Coordinate and support the planned maintenance programme, ensuring robust administration and communication.
- Collect and share customer feedback to improve future service delivery.
- Promote North Devon Homes’ values and uphold our commitment to equality, diversity, and health & safety.
About You
- 5 GCSEs at grade C or above (or equivalent).
- Experience in customer-facing roles, ideally within housing or maintenance.
- Strong communication skills, both verbal and written.
- Calm under pressure, able to mediate and resolve issues.
- IT proficiency (Word, Excel, Outlook; Academy, ROCC, Keystone advantageous).
- Clean driving licence and use of a car for business.
- Commitment to professional development.
Benefits
- 27 days holiday plus bank holidays
- 7% Employer contribution Pension
- Cash Plan of up to £1600 per year
- Employee Assistance Programme (EAP)
- Health & Wellbeing Support
- Family Friendly Policies
- Cycle to Work Scheme
- Tech Scheme
- Refer a Friend Scheme
The successful candidate will be required to complete a Basic DBS check.
Closing date: 24 December 2025 - 17:00
Interviews: We will be inviting applicants to interview throughout December, closing the vacancy when we have successfully appointed. Please don’t delay with your application!
Please note: Applications must include a CV and supporting statement.
We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form.
Should you wish to discuss the role prior to making your application please contact the HR Team.
Customer Journey Coordinator in Barnstaple employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Coordinator in Barnstaple
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills. As a Customer Journey Coordinator, you'll need to communicate effectively with customers and contractors. Role-play scenarios with friends or family to build your confidence.
✨Tip Number 3
Prepare questions for your interview. Show your enthusiasm by asking about the planned maintenance programme and how you can contribute to improving customer service. It’s a great way to demonstrate your proactive approach!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and ready to embrace the digital side of customer service.
We think you need these skills to ace Customer Journey Coordinator in Barnstaple
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Customer Journey Coordinator role. Highlight any customer-facing roles you've had, especially in housing or maintenance, to show us you're the right fit!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain how your experience aligns with our values and the key responsibilities of the role. Be specific about how you can champion the customer journey.
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your written application is clear and concise. Use proper grammar and structure to demonstrate your ability to communicate effectively with stakeholders.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at North Devon Homes
✨Know the Customer Journey
Familiarise yourself with the concept of the customer journey, especially in the context of housing and maintenance. Be ready to discuss how you can advocate for customers and improve their experience during planned works.
✨Showcase Your Communication Skills
Prepare examples that highlight your strong verbal and written communication skills. Think about times when you've successfully mediated issues or communicated complex information clearly to different stakeholders.
✨Demonstrate IT Proficiency
Brush up on your IT skills, particularly with Word, Excel, and Outlook. If you have experience with specific software like Academy, ROCC, or Keystone, be sure to mention it and explain how it has helped you in previous roles.
✨Emphasise Your Commitment to Values
North Devon Homes values equality, diversity, and health & safety. Be prepared to discuss how you embody these values in your work and how you would promote them as a Customer Journey Coordinator.
