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- Tasks: Enhance customer support and collaborate with maintenance teams for a seamless experience.
- Company: A leading housing association dedicated to excellent service in Barnstaple.
- Benefits: Salary up to £27,218, generous holiday, pension contributions, and professional development.
- Why this job: Be the voice of customers and make a real difference in their housing experience.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 25000 - 30000 £ per year.
A housing association in Barnstaple is looking for a Customer Journey Coordinator to improve customer support during planned works. The successful candidate will serve as the primary point of contact for customers, ensuring high service standards and collaboration with maintenance teams.
Ideal applicants will have:
- Strong communication skills
- Experience in customer service
- A commitment to professional development
This role offers a salary up to £27,218, a fixed-term contract, and numerous benefits including generous holiday and pension contributions.
Customer Journey Champion - Housing & Maintenance in Barnstaple employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Journey Champion - Housing & Maintenance in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the housing and maintenance sector on LinkedIn or at local events. We can’t stress enough how valuable personal connections can be in landing that Customer Journey Champion role.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and communication. We recommend role-playing with a friend to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for professional development! During interviews, share any relevant training or courses you've completed. It’s all about demonstrating your commitment to improving customer support.
✨Tip Number 4
Don’t forget to apply through our website! We make it super easy for you to submit your application and stand out from the crowd. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Customer Journey Champion - Housing & Maintenance in Barnstaple
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about being the go-to person for customers, make sure your application highlights your strong communication skills. Use clear and concise language to demonstrate how you can effectively engage with customers and collaborate with teams.
Tailor Your Experience: We want to see how your past experiences align with the Customer Journey Coordinator role. Be specific about your customer service background and any relevant projects you've worked on that showcase your ability to improve customer support.
Express Your Commitment to Development: This position values professional growth, so don’t shy away from mentioning any training or development initiatives you've undertaken. Show us that you're eager to learn and grow within the housing and maintenance sector.
Apply Through Our Website: To make sure your application gets to us smoothly, apply directly through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at North Devon Homes
✨Know the Customer Journey
Familiarise yourself with the concept of the customer journey, especially in the context of housing and maintenance. Be ready to discuss how you can enhance customer support during planned works and share any relevant experiences you've had in similar roles.
✨Showcase Your Communication Skills
Since strong communication is key for this role, prepare examples that highlight your ability to communicate effectively with customers and collaborate with teams. Think about times when you resolved issues or improved service standards through clear communication.
✨Demonstrate Your Commitment to Development
The job description mentions a commitment to professional development. Be prepared to talk about any training or courses you've undertaken, and express your enthusiasm for continuous learning in customer service and housing management.
✨Research the Organisation
Take some time to learn about the housing association in Barnstaple. Understand their values, mission, and any recent projects or initiatives. This will not only help you tailor your answers but also show your genuine interest in the role and the organisation.
