At a Glance
- Tasks: Coordinate community services, manage customer queries, and maintain accurate records.
- Company: Join North Devon Homes, a charity dedicated to providing affordable housing.
- Benefits: Up to £26,589 per annum plus benefits, including professional development.
- Other info: Dynamic role with opportunities for growth and a commitment to inclusivity.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Strong communication skills, IT confidence, and a customer-focused attitude.
The predicted salary is between 26589 - 26589 € per year.
We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
What you’ll be doing:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Manage calls and inboxes, resolve queries at first point of contact where possible, and escalate appropriately when needed.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
- Recognise, record and escalate safeguarding concerns in line with NDH safeguarding procedures.
What we need you to be like:
- Customer-focused and approachable – you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Methodical and organised – you can prioritise your workload, meet deadlines and keep multiple processes moving at the same time.
- Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- Professional and discreet – you understand confidentiality and handle sensitive information appropriately.
- A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
- Safeguarding-aware – you’re alert to concerns, take them seriously and follow procedures.
- Committed to our values – you work with integrity, promote health and safety, and are open to learning and development.
The successful candidate will be required to complete a Basic DBS check.
Closing date: Tuesday 19 May 2026 - 17:00 Interviews: 27 May & 1 June 2026
Please note: Applications must include a CV and supporting statement. We are proud to be a Disability Confident Employer. As part of this commitment, we operate a guaranteed interview scheme for disabled applicants who meet the minimum criteria for the role to which they have applied. We request that all applications are submitted with a completed Equality & Diversity Form. If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help.
The Company North Devon Homes (NDH) is a registered charity providing affordable homes for people who need them. We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Community Services Co-ordinator in Barnstaple employer: North Devon Homes
North Devon Homes (NDH) is an exceptional employer, dedicated to fostering a supportive and inclusive work environment in Barnstaple. With a strong commitment to employee development, NDH offers numerous growth opportunities and values a customer-focused culture that prioritises teamwork and integrity. Employees enjoy competitive benefits and the chance to make a meaningful impact in the community by providing affordable housing solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Community Services Co-ordinator in Barnstaple
✨Tip Number 1
Get to know the company! Research North Devon Homes and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about being customer-focused and approachable, try role-playing common scenarios with a friend. This will help you feel more confident when handling queries during the interview.
✨Tip Number 3
Show off your organisational skills! Prepare examples of how you've managed multiple tasks or projects in the past. Being methodical and organised is key for this role, so make sure to highlight those experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining the team at North Devon Homes.
We think you need these skills to ace Community Services Co-ordinator in Barnstaple
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, take a good look at the job description. Make sure you understand what we're looking for in terms of skills and experience. This will help you tailor your CV and supporting statement to show us why you're the perfect fit!
Show Off Your Customer-Focused Attitude:Since this role is all about helping people, make sure to highlight your customer service skills. Share examples of how you've gone above and beyond to assist customers in the past. We love hearing about your friendly and approachable nature!
Be Methodical and Organised:We need someone who can juggle multiple tasks without dropping the ball. In your application, mention any experience you have with managing busy workloads or keeping accurate records. Show us that you can keep everything running smoothly!
Apply Through Our Website:When you're ready to submit your application, make sure to do it through our website. This helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it's super easy to do!
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the key responsibilities like managing the Alarm Service and supporting the Mutual Exchange process. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Focus
Since this role is all about being customer-focused, prepare examples of how you've successfully helped customers in the past. Think about times when you resolved issues quickly or provided excellent service. This will highlight your approachability and problem-solving skills, which are crucial for this position.
✨Demonstrate Your Organisational Skills
Being methodical and organised is key for this job. During the interview, share specific strategies you use to manage your workload and keep track of multiple tasks. You might mention tools or techniques that help you stay on top of your responsibilities, especially in a busy environment.
✨Prepare for Safeguarding Questions
Given the importance of safeguarding in this role, be ready to discuss your understanding of safeguarding procedures. Think of scenarios where you had to recognise and escalate concerns. This will show that you take these responsibilities seriously and are committed to maintaining a safe environment for customers.
