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- Tasks: Coordinate community services, manage customer interactions, and maintain accurate records.
- Company: A supportive housing association dedicated to serving the North Devon community.
- Benefits: Full-time role with opportunities for personal growth and a positive work environment.
- Other info: Join a friendly team and contribute to a Disability Confident Employer.
- Why this job: Make a real difference in people's lives while developing your organisational skills.
- Qualifications: Strong communication skills, attention to detail, and IT proficiency required.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a highly organised coordinator to support our Community Services team. This role is all about keeping our Alarm Service and Mutual Exchange processes running smoothly, providing a responsive first point of contact for customers, and making sure our records, data and compliance are accurate and up to date.
Key Responsibilities:
- Coordinate the day-to-day administration for our Alarm Service, including referrals, first contact, diary scheduling for installs/demos/repairs/collections, and managing cancellations and equipment returns.
- Support customers through the Mutual Exchange process, tracking applications, liaising with internal teams, arranging inspections and keeping progress moving.
- Maintain accurate customer records and data quality in line with GDPR and NDH policies.
- Support managers with reporting, monitoring activity and compliance requirements, and help review and improve team procedures.
Key Skills:
- Customer-focused and approachable – you enjoy helping people, you listen well and you have a confident, friendly telephone manner.
- Calm and solution-oriented – you can handle a busy inbox/phone line, resolve issues at first point of contact where possible and know when to escalate.
- Detail-driven – you keep accurate, concise records and take pride in high-quality data and admin.
- IT confident – you’re comfortable using systems and Microsoft Office (especially Word and Excel) to track work and produce clear information.
- A strong communicator and team player – you build positive working relationships and communicate clearly in writing and in person.
The successful candidate will be required to complete a Basic DBS check. Applications must include a CV and supporting statement.
We are proud to be a Disability Confident Employer. We request that all applications are submitted with a completed Equality & Diversity Form. If you require this advert in an alternative format or need support with the application process, please contact us and we’ll be happy to help.
We are a housing association covering the North Devon district and have over 3,250 homes we are responsible for, providing accommodation to 10,000 total customers.
Locations
Community Services Co-ordinator in Barnstaple, Devon employer: North Devon Homes
Contact Detail:
North Devon Homes Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Community Services Co-ordinator in Barnstaple, Devon
✨Tip Number 1
Network like a pro! Reach out to people in the community services sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their community services approach and think about how your skills align with their mission. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about being customer-focused and approachable, consider doing mock interviews with friends or family. Get comfortable talking about your experiences and how you can contribute to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team and making a difference in the community.
We think you need these skills to ace Community Services Co-ordinator in Barnstaple, Devon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your organisational skills and customer service experience. We want to see how you’ve kept things running smoothly in previous roles, so don’t hold back on those details!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re the perfect fit for the Community Services Co-ordinator role. Be specific about your experience with data management and customer interactions.
Show Off Your IT Skills: Since we’re looking for someone IT confident, mention any experience you have with Microsoft Office, especially Word and Excel. If you’ve used any other systems, let us know how you’ve made them work for you!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you!
How to prepare for a job interview at North Devon Homes
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Community Services Co-ordinator role. Familiarise yourself with the Alarm Service and Mutual Exchange processes, as well as the importance of accurate record-keeping and compliance. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about being customer-focused, prepare examples from your past experiences where you've successfully helped customers or resolved issues. Highlight your calm and solution-oriented approach, especially in busy situations, to demonstrate that you can handle the demands of the job.
✨Be Detail-Driven
As a Community Services Co-ordinator, attention to detail is crucial. Bring along examples of how you've maintained accurate records or improved data quality in previous roles. This will show that you take pride in your work and understand the importance of high-quality administration.
✨Communicate Clearly and Confidently
Practice your communication skills before the interview. Be prepared to discuss how you build positive working relationships and communicate effectively with both customers and team members. A confident, friendly telephone manner is key, so consider doing a mock interview to refine your delivery.