At a Glance
- Tasks: Lead a dynamic Housing Team to deliver top-notch housing services and support.
- Company: Join North Devon Council, committed to community welfare and effective housing solutions.
- Benefits: Enjoy competitive pay, professional development, and the chance to make a real difference.
- Other info: Be part of a supportive team focused on innovation and customer satisfaction.
- Why this job: Shape housing policies and improve lives in your community while growing your career.
- Qualifications: Relevant housing qualifications and experience in leadership and management required.
The predicted salary is between 40000 - 50000 £ per year.
North Devon Council's Housing Team is looking for a reliable, experienced Service Lead for Housing to become part of a busy Housing Team. You will ensure the effective operation and delivery of the Council's Housing services in accordance with its statutory duties.
Your responsibilities will include:
- Supervising, motivating and supporting the Housing Teams to deliver a high quality, cost-effective and customer focused service.
- Ensuring that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Service Manager (Housing) and Councillor.
- Working closely with the Residential Housing Team ensuring that the placements are working well from a welfare and property perspective and supporting each other when required.
- Monitoring and control of expenditure/income and recovering debt within the Council's financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure efficient debt recovery.
- Develop, in collaboration with the Service Manager (Housing), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
- Undertaking timely case reviews, appeals and complaint investigations within the prescribed timescale.
- Developing new initiatives to improve the customer focus and/or reduce service costs.
Ideally you should have:
- A relevant professional membership and qualification such as Chartered Membership CIH (Degree or Post Graduate Certificate/Diploma accredited by the CIH), plus ILM Level 5 Award in Leadership and Management or commensurate experience/achievement management experience of staff and contractors.
- Detailed working knowledge of the Housing Act 1996, Part VI and VII (as amended by the Homelessness Act 2002 and Homelessness Reduction Act 2017), Renters Rights Act 2025 and associated guidance understanding and empathy towards customers with housing support, health and social care needs.
- Ability to interpret legislation, case law, guidance and policy in order to make accurate and informed decisions.
- Working knowledge of landlord and tenant law, benefit regulations, health and safety regulations, the Care Act and the Mental Health Act.
- Knowledge of Data Protection and Information Sharing Agreements.
Housing Services Manager in Exeter employer: NORTH DEVON DISTRICT COUNCIL
North Devon Council is an exceptional employer, offering a supportive and collaborative work environment for those passionate about housing services. With a strong commitment to employee development, you will have access to training opportunities and the chance to make a meaningful impact in the community. Located in the picturesque North Devon area, the Council promotes a healthy work-life balance, ensuring that you can thrive both professionally and personally.
Contact Details:
NORTH DEVON DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Exeter
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the Council's current housing policies and challenges. Show us that you're not just a candidate, but someone who understands the landscape and is ready to make a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to managing teams and handling complex cases. We want to see your leadership skills shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of our Housing Team.
We think you need these skills to ace Housing Services Manager in Exeter
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing services. We want to see how your skills align with the responsibilities listed in the job description, so don’t hold back on showcasing your relevant achievements!
Showcase Your Knowledge:Demonstrate your understanding of the Housing Act and related legislation in your application. We’re looking for someone who can interpret these laws effectively, so include examples of how you've applied this knowledge in past roles.
Highlight Leadership Skills:As a Service Lead, you’ll be supervising and motivating teams. Make sure to mention any leadership or management experience you have, especially if it involves supporting teams to deliver high-quality services. We love to see how you’ve made a positive impact!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NORTH DEVON DISTRICT COUNCIL
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and its amendments, as well as the Renters Rights Act 2025. Being able to discuss these laws confidently will show that you’re not just familiar with the role but also understand the legal framework that underpins it.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where your leadership made a difference, especially in delivering high-quality services. This will demonstrate your capability to lead the Housing Team effectively.
✨Understand Financial Management
Familiarise yourself with budget management and debt recovery processes. Be ready to discuss how you’ve handled financial frameworks in previous roles, as this is crucial for ensuring the Council's policies are adhered to while maintaining service quality.
✨Customer Focus is Key
Think about initiatives you’ve developed to improve customer service or reduce costs. Be prepared to share these ideas during the interview, as they’ll highlight your commitment to enhancing the customer experience in housing services.
