At a Glance
- Tasks: Lead a dynamic Housing Team to deliver top-notch housing services and support.
- Company: Join North Devon Council, committed to community welfare and effective housing solutions.
- Benefits: Competitive salary, professional development, and a chance to make a real difference.
- Other info: Opportunity to work in a supportive environment with a focus on customer care.
- Why this job: Shape housing policies and improve lives in your community while growing your career.
- Qualifications: Relevant housing qualifications and experience in leadership and management.
The predicted salary is between 40000 - 50000 £ per year.
North Devon Councils Housing Team is looking for a reliable, experienced Service Lead for Housing to become part of a busy Housing Team. You will ensure the effective operation and delivery of the Councils Housing services in accordance with its statutory duties.
Your responsibilities will include:
- Supervising, motivating and supporting the Housing Teams to deliver a high quality, cost-effective and customer focused service.
- Ensuring that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Service Manager (Housing) and Councillor.
- Working closely with the Residential Housing Team ensuring that the placements are working well from a welfare and property perspective and supporting each other when required.
- Monitoring and control of expenditure/income and recovering debt within the Councils financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure efficient debt recovery.
- Develop, in collaboration with the Service Manager (Housing), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
- Undertaking timely case reviews, appeals and complaint investigations within the prescribed timescale.
- Developing new initiatives to improve the customer focus and/or reduce service costs.
Ideally you should have:
- A relevant professional membership and qualification such as Chartered Membership CIH (Degree or Post Graduate Certificate/Diploma accredited by the CIH), plus ILM Level 5 Award in Leadership and Management or commensurate experience/achievement management experience of staff and contractors.
- Detailed working knowledge of the Housing Act 1996, Part VI and VII (as amended by the Homelessness Act 2002 and Homelessness Reduction Act 2017), Renters Rights Act 2025 and associated guidance.
- Understanding and empathy towards customers with housing support, health and social care needs.
- Ability to interpret legislation, case law, guidance and policy in order to make accurate and informed decisions.
- Working knowledge of landlord and tenant law, benefit regulations, health and safety regulations, the Care Act and the Mental Health Act.
- Knowledge of Data Protection and Information Sharing Agreements.
Housing Services Manager in Devon employer: NORTH DEVON DISTRICT COUNCIL
North Devon Council is an exceptional employer, offering a supportive and collaborative work environment for those passionate about housing services. With a strong commitment to employee development, you will have access to training opportunities and the chance to make a meaningful impact in the community. Located in the picturesque North Devon area, our team values work-life balance and fosters a culture of inclusivity and respect, making it an ideal place for dedicated professionals to thrive.
Contact Details:
NORTH DEVON DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Devon
✨Tip Number 1
Network like a pro! Get out there and connect with people in the housing sector. Attend local events, join online forums, or even reach out to current employees at North Devon Council. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the latest trends in housing services. Brush up on your knowledge of the Housing Act and recent changes in legislation. This will show that you're not just passionate but also well-informed and ready to tackle the challenges ahead.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family. Focus on articulating your experience in managing teams and delivering customer-focused services. The more comfortable you are talking about your skills, the better you'll perform when it counts.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us. So, get your application in and let’s make great things happen together!
We think you need these skills to ace Housing Services Manager in Devon
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing services. We want to see how your skills align with the responsibilities mentioned in the job description, so don’t hold back!
Showcase Your Qualifications:If you’ve got relevant qualifications like CIH membership or leadership awards, flaunt them! We’re looking for someone who meets the criteria, so make it clear how your background fits the bill.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showcasing your personality.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at NORTH DEVON DISTRICT COUNCIL
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and its amendments, as well as the Renters Rights Act 2025. Being able to discuss these laws confidently will show that you’re not just familiar with them, but that you can apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past. Think about times when you motivated staff or improved service delivery. This is your chance to demonstrate your management experience and how you can inspire others in the Housing Team.
✨Understand Financial Frameworks
Familiarise yourself with budget management and debt recovery processes. Be ready to discuss how you’ve handled financial responsibilities in previous roles, as this will be crucial for monitoring expenditure and income within the Council’s framework.
✨Customer Focus is Key
Think about initiatives you’ve developed to enhance customer service. Be prepared to share specific examples of how you’ve improved customer experiences or reduced costs while maintaining quality. This will highlight your commitment to a customer-focused approach.
