At a Glance
- Tasks: Lead a team to provide top-notch housing advice and support for those in need.
- Company: Join a forward-thinking council dedicated to community welfare and support.
- Benefits: Enjoy competitive pay, professional development, and a chance to make a real difference.
- Other info: Dynamic role with opportunities for growth and collaboration with various agencies.
- Why this job: Be a key player in tackling homelessness and improving lives in your community.
- Qualifications: Experience in housing services and strong leadership skills are essential.
The predicted salary is between 40000 - 50000 £ per year.
Manage, motivate and support the housing advice, homelessness and temporary accommodation team to provide a high quality customer focused service, as well as managing own case load.
Provide team members with appraisals, regular supervision, managing performance, and absence, time recording and ensuring cost-effective training/CPD is provided.
Ensure that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Head of Service (EH&H) and Councillors.
Monitor and control expenditure/income and recover debt within the Council's financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure an efficient debt recovery.
Develop, in collaboration with the Head of Service (EH&H) and Service Manager - Housing & Refugee Re-Settlement (RR), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
Regular meetings with the Residential Property Team to discuss clients, move on options, safeguarding and potential eviction requirements.
Prepare responses to enquiries from Councillors, the MP and the Ombudsman.
Undertake case reviews, appeals and complaint investigations within the prescribed timescale.
Develop new initiatives to improve the customer focus and/or reduce service costs.
Support Head of Service (EH&H) and Service Manager - Housing & RR in the development of the service plan and ensure the team achieves the targets set.
Proactively chase/bid to Gov. for new funding.
Carry out risk assessments for staff, contractors and partners, the facilities they use, their work plans (including outreach). Identify and put in place the necessary controls.
Award and monitor contracts. Identify and manage business risks in conjunction with the Head of Service (EH&H).
Assist the Service's Systems Officer with the management of data, including the creation and compliance of retention schedules, privacy notices and Information Statutory Agreements.
Address safeguarding and community safety concerns.
Develop effective partnership with external agencies and the voluntary sector.
You will support the service in meeting its on-call/emergency responsibilities by providing advice by telephone and on-call cover outside of your normal working hours.
Service Lead (Housing Advice, Homelessness, Temporary Accommodation) in Barnstaple employer: NORTH DEVON DISTRICT COUNCIL
As a leading employer in the housing sector, we pride ourselves on fostering a supportive and inclusive work environment where our Service Lead can thrive. Our commitment to employee development is evident through tailored training opportunities and a culture that values collaboration and innovation, all while making a meaningful impact in the community. Located in a vibrant area, we offer competitive benefits and a chance to be part of a dedicated team focused on improving lives through effective housing solutions.
Contact Details:
NORTH DEVON DISTRICT COUNCIL Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Service Lead (Housing Advice, Homelessness, Temporary Accommodation) in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend relevant events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in housing advice and homelessness. Be ready to discuss how you can contribute to improving customer focus and reducing service costs, as these are key areas for the role.
✨Tip Number 3
Showcase your leadership skills! Think of examples where you've motivated a team or managed performance effectively. This will demonstrate that you can handle the responsibilities of managing the housing advice team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Service Lead (Housing Advice, Homelessness, Temporary Accommodation) in Barnstaple
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the role of Service Lead. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Leadership Skills:Since this role involves managing a team, don’t forget to share examples of how you've motivated and supported others in previous positions. We want to see your ability to lead and develop a high-quality service.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and structure your thoughts logically. This will help us easily see your qualifications and fit for the role.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way to ensure we receive all your details correctly and can process your application efficiently.
How to prepare for a job interview at NORTH DEVON DISTRICT COUNCIL
✨Know Your Stuff
Make sure you’re well-versed in the legal requirements and policies related to housing advice and homelessness. Brush up on recent legislation changes and be ready to discuss how they impact service delivery.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and supported a team in the past. Think about specific situations where you managed performance or provided effective supervision, as this role is all about leading a team.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle complex cases or manage conflicts within your team. Practise articulating your thought process and decision-making skills in these scenarios.
✨Demonstrate Your Financial Acumen
Since managing expenditure and income is key, be prepared to discuss your experience with budget management and debt recovery. Bring examples of how you’ve worked with finance teams to ensure compliance and efficiency.
