At a Glance
- Tasks: Lead a dynamic Housing Team to deliver top-notch housing services and support.
- Company: Join North Devon Council, a community-focused organisation making a real difference.
- Benefits: Enjoy competitive pay, professional development, and a supportive work environment.
- Other info: Opportunity for career growth in a busy and rewarding role.
- Why this job: Make an impact in housing services while helping those in need.
- Qualifications: Relevant housing qualifications and experience in leadership and management.
The predicted salary is between 40000 - 50000 € per year.
North Devon Council's Housing Team is looking for a reliable, experienced Service Lead for Housing to become part of a busy Housing Team. You will ensure the effective operation and delivery of the Council's Housing services in accordance with its statutory duties.
Your responsibilities will include:
- Supervising, motivating and supporting the Housing Teams to deliver a high quality, cost-effective and customer focused service.
- Ensuring that the housing advice, homelessness and temporary accommodation team functions meet legal requirements and ensure Council policies and procedures are adhered to in an effective and consistent manner, including providing complex advice and guidance to the Service Manager (Housing) and Councillor.
- Working closely with the Residential Housing Team ensuring that the placements are working well from a welfare and property perspective and supporting each other when required.
- Monitoring and control of expenditure/income and recovering debt within the Council's financial framework, ensuring that policy and procedures are followed and work closely with the Finance team to ensure efficient debt recovery.
- Develop, in collaboration with the Service Manager (Housing), new policies, procedures and strategies in line with changes in legislation/guidance and customer demand.
- Undertaking timely case reviews, appeals and complaint investigations within the prescribed timescale.
- Developing new initiatives to improve the customer focus and/or reduce service costs.
Ideally you should have:
- A relevant professional membership and qualification such as Chartered Membership CIH (Degree or Post Graduate Certificate/Diploma accredited by the CIH), plus ILM Level 5 Award in Leadership and Management or commensurate experience/achievement management experience of staff and contractors.
- Detailed working knowledge of the Housing Act 1996, Part VI and VII (as amended by the Homelessness Act 2002 and Homelessness Reduction Act 2017), Renters Rights Act 2025 and associated guidance understanding and empathy towards customers with housing support, health and social care needs.
- Ability to interpret legislation, case law, guidance and policy in order to make accurate and informed decisions.
- Working knowledge of landlord and tenant law, benefit regulations, health and safety regulations, the Care Act and the Mental Health Act.
- Knowledge of Data Protection and Information Sharing Agreements.
Housing Services Manager in Barnstaple employer: NORTH DEVON DISTRICT COUNCIL
North Devon Council is an exceptional employer, offering a supportive and collaborative work environment where you can make a real difference in the community. With a strong focus on employee development, we provide opportunities for professional growth and training, ensuring that our team members are equipped to deliver high-quality housing services. Located in the picturesque North Devon area, our council promotes a healthy work-life balance, making it an ideal place for those seeking meaningful and rewarding employment.
Contact Detail:
NORTH DEVON DISTRICT COUNCIL Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager in Barnstaple
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job opening or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the latest trends in housing services. Brush up on your knowledge of the Housing Act and related legislation, so you can impress the interviewers with your expertise and show that you're the right fit for the role.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable with common questions. This will help you articulate your experience and how it aligns with the responsibilities of a Housing Services Manager.
✨Tip Number 4
Don't forget to apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you're serious about joining our team and helps us keep track of your application.
We think you need these skills to ace Housing Services Manager in Barnstaple
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your experience aligns with the responsibilities listed in the job description. We want to see how you can bring your unique skills to our Housing Team!
Showcase Relevant Experience:When detailing your past roles, focus on your management experience and any relevant qualifications. We’re looking for someone who can lead and motivate a team, so don’t hold back on sharing your successes!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language to demonstrate your understanding of housing legislation and policies. We appreciate clarity as much as we value expertise!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at NORTH DEVON DISTRICT COUNCIL
✨Know Your Legislation
Make sure you brush up on the Housing Act 1996 and its amendments, as well as the Renters Rights Act 2025. Being able to discuss these laws confidently will show that you’re not just familiar with them, but that you can apply them in real-world scenarios.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and supported teams in the past. Think about specific situations where your leadership made a difference, especially in delivering high-quality services. This will demonstrate your capability to lead the Housing Team effectively.
✨Understand Financial Management
Familiarise yourself with budget management and debt recovery processes. Be ready to discuss how you’ve monitored expenditure and income in previous roles, as this is crucial for ensuring the Council's financial framework is adhered to.
✨Customer Focus is Key
Think about initiatives you’ve developed to improve customer service or reduce costs. Be prepared to share these ideas during the interview, as they’ll highlight your commitment to providing a customer-focused service in housing.
