Housing Case Officer (Financial Assistance) in Barnstaple

Responsibilities

• To support the efficient delivery, monitoring and recovery of deposit and rent in advance payments to prevent homelessness.
• To support the delivery of other types of homelessness prevention and recovery services for people who are at risk of/ homeless.
• To implement important financial controls for the Housing Service (particularly around the payment and recovery of deposits and rent in advance).
• Process homelessness prevention cases, applications and complaints efficiently and effectively for our customers.
• Signpost people with housing issues to appropriate agencies and expert advisors.
• Assist with more complex and contentious cases, being led by specialist officers.
• Access and update customer and back-office information systems.
• Deliver a broad range of administration functions, e.g. consultations, purchasing, data collection, note and Minute taking at internal and multi agency meetings.
• Produce accurate and timely performance management information.
• Receive and deal with FOI requests, reporting back with findings within the prescribed timescale.
• Web author/liaison point for service web pages and Open Data sets.
• Cover/support the work of other case officers, when they are absent or at times of high demand.