North East and North Cumbria Integrated Care Board is seeking a motivated Complaints and Patient Experience Officer (Band 6) to manage complex complaints and patient experience contacts on a hybrid basis across ICB locations in Sunderland. The role focuses on timely, accurate responses and escalation when required.
The post supports learning and improvement across the system, ensuring compliance with statutory requirements while offering flexibility and professional development opportunities.
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Hybrid Patient Experience & Complaints Officer in Sunderland employer: North Cumbria
At North East and North Cumbria Integrated Care Board, we pride ourselves on being an exceptional employer that champions flexibility, professional growth, and a supportive work culture. Our commitment to work-life balance is reflected in our hybrid working options and competitive salary packages, alongside numerous opportunities for training and development within one of the largest Integrated Care Systems in England. Join us in making a meaningful impact on health and social care while enjoying a collaborative environment that values your contributions.
