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- Tasks: Manage the daily operations of a new referral hub and coordinate patient appointments.
- Company: Join North Cumbria Integrated Care NHS Foundation Trust, dedicated to outstanding healthcare.
- Benefits: Enjoy 27 days holiday, NHS discounts, and a supportive work environment.
- Why this job: Make a real difference in healthcare while developing your leadership skills.
- Qualifications: GCSE/A-level education and experience in managing staff and systems.
- Other info: Flexible working hours and opportunities for professional development.
The predicted salary is between 36000 - 60000 £ per year.
Go back North Cumbria Integrated Care NHS Foundation Trust
Day Units Senior Hub Coordinator
The closing date is 15 September 2025
The Day Units are looking for a Senior Coordinator to manage the day to day running of their new referral Hub. The Day units have been open for 5 years in Wigton and Maryport and have expanded the treatments they offer throughout this time. We are now developing the community hub phlebotomy model which will be a pivotal element to the senior coordinator role. The Senior Coordinator will manage all referrals for treatment into the day units and communicate with a team of nurses and health care assistants to facilitate timely appointments for patients.
Main duties of the job
The day unit Senior Co-ordinator will work alongside the Service Manager to manage the day to day running of the day units as well as implement service improvements. The Day unit Senior Coordinator will also be responsible for staff rostering in order to ensure adequate service coverage during agreed opening hours as well as identifying training needs and ensuring that training and staff development is carried out. The Day unit Senior Coordinator will be responsible for ensuring systems and processes are in place to triage referrals in line with Standard Operating Procedures, whilst supporting the Day unit Team to identify those referrals in need of an immediate response and direct these referrals to the appropriate clinician.
The Senior Coordinator will be required to work alongside a number of key stakeholders to ensure that all patient referrals are dealt with in a timely manner and where appropriate patients are signposted to other services.
The Senior Coordinator will be required to be flexible and be able to provide cross cover. This may require working in different locations as and when required.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of \’safe, high quality care every time\’:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment.Any applicants who do not meet the eligibility criteria will not be progressed.
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
For candidates applying using a Hotmail account or have strict firewall settings please ensure the following:
- Junk Mail is checked regularly
Disclosure and Barring Service:
On 28 November 2020, the new Disclosure and Barring Service filtering rules will come into effect.
The changes mean that:
- youth cautions, reprimands and final warnings will no longer be subject to automatic disclosure
- the multiple conviction rule has been removed, meaning that if an individual has more than one conviction, regardless of offence type or time passed, each conviction will be considered against the remaining rules individually, rather than being automatically disclosed.
If you are unsure about whether you need to disclose certain criminal record information, free confidential advice may be sought from one of the charity bodies listed below. These bodies can advise you on what you are legally required to declare and may also be able to advise you on how you can disclose criminal record information to a prospective employer and your legal rights when doing so.
Unlock Tel: 01634 247350, email advice@unlock.org.uk or complete the online form on the Unlock website
Please note the cost of the DBS check is increasing from 2nd December and the new cost will be
Standard DBS check £21.50, Enhanced DBS check £49.50 + any admin costs.
The Trust is committed to safeguarding adults and children therefore if the post is subject to the Rehabilitation of Offenders Act (ROA) 1974 (Exceptions) Order 1975 (as amended) the successful candidate(s) will be subject to a criminal records check with the Disclosure and Barring Service (DBS). The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as followsif applicable to the post:
Standard Check: £18 + Administration cost of £3.85 = £21.85. Deducted at £6.85 from 1st month salary and £5 deducted from salary over following 3 months.
Enhanced Check: £38 + administration cost of £3.90 = £41.90. Deducted at £11.90 from 1st month salary and £10 deducted from salary over following 3 months.
As part of the one of the largest employers in the UK NCIC future employees will have also access to the following benefits.
A lease car may be available for this position; further details will be provided upon appointment if applicable.
27-day holiday scheme rising to 33 after 10 years
Access to NHS discounts with retailers and leisure companies
EAP (Employee Assistance Programme) a free, confidential counselling and information service to assist with personal or work-related problems
These schemes are subject to availability
Person Specification
Qualifications
- The post holder will be educated to GCSE/ \’A\’ level or equivalent.
- ECDL or equivalent.
Experience
- Experience of managing staff and systems
- Experience of working under pressure and to time constraints adapting to an ever changing environment
- Ideally previous experience working in health or social care services Customer Service Training
Knowledge
- Competent with internet and email
- Knowledge of Word, Excel, PowerPoint
- Knowledge of, and regular use of, strategic /corporate information systems and patient/service user record systems
- Knowledge and understanding of health and social care terminology
- Experience of using EMIS, ICE, Liquid Logic, STRATA
Skills and Aptitudes
- Improvement skills (or be willing to attend training and development as appropriate)
- Excellent telephone skills for dealing with calls to refer individuals to ICC Service from a variety of agencies
- To be friendly, tactful, articulate, sympathetic and self-motivated
- Ability to communicate with staff and individuals using services at all levels
- Committed to values of NHS and Social Care and recognition of importance of delivering care that is centred on the needs of individuals
Other requirements
- Act in ways that support equality and value diversity
- Able to travel independently of public transport
- Able to work flexibly to meet the needs of the individual and rota between the acute and community hubs
- Able to work 5 days a week Monday to Friday
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
North Cumbria Integrated Care NHS Foundation Trust
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Day Units Senior Hub Coordinator employer: North Cumbria Integrated Care NHS Foundation Trust
Contact Detail:
North Cumbria Integrated Care NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Day Units Senior Hub Coordinator
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare sector, especially those who work at NCIC. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the Day Units and their recent developments. Knowing about their community hub phlebotomy model will show you're genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise answers—make them your own!
✨Tip Number 4
Apply through our website for a smoother process. It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team!
We think you need these skills to ace Day Units Senior Hub Coordinator
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Senior Hub Coordinator role. We want to see how you can contribute to our mission of delivering outstanding healthcare services!
Showcase Relevant Experience: When detailing your work history, focus on experiences that relate directly to managing referrals and coordinating teams. We love seeing examples of how you've improved processes or supported staff development in previous roles.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that makes it easy for us to see your qualifications at a glance.
Apply Through Our Website: Don’t forget to submit your application through our official website! This ensures we receive all your details correctly and helps us keep track of your application. Plus, it’s super easy to do!
How to prepare for a job interview at North Cumbria Integrated Care NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of the Senior Hub Coordinator. Familiarise yourself with the day-to-day operations of the referral hub and how it fits into the wider healthcare system. This will help you answer questions confidently and demonstrate your genuine interest in the role.
✨Showcase Your Management Skills
As a Senior Coordinator, you'll be managing staff and ensuring smooth operations. Prepare examples from your past experiences where you've successfully led a team or improved processes. Highlight your ability to handle pressure and adapt to changing environments, as these are crucial for this position.
✨Communicate Effectively
Strong communication is key in this role, especially when liaising with nurses, healthcare assistants, and other stakeholders. Practice articulating your thoughts clearly and concisely. You might even want to role-play common scenarios you could face in the job to boost your confidence.
✨Emphasise Your Commitment to Patient Care
The Trust values high-quality patient care, so be prepared to discuss how you prioritise patient needs in your work. Share any relevant experiences that showcase your dedication to providing excellent service and how you would ensure timely appointments and referrals in the new hub.
