IT Workshop Assistant in Carlisle

Got a keen eye for detail, fantastic organisation skills and a love of IT? Interested in continuing your IT career within the NHS? We are looking for a new IT Workshop Assistant to join our Support and Deployment IT Team, based in Carlisle to help and support IT staff with the management and delivery of IT equipment throughout Cumbria. The Trust's vision is to maximise health and wellbeing in our community. Technology is intrinsic to healthcare across Cumbria, so to support this vision, our Digital Health team provides a customer-focused service which is responsive, proactive and tailored to the Trust's needs. We are looking for individuals with a passion for service improvement and the motivation to succeed.

Main duties of the job:

• You would be working as part of a team, who will accurately receive, record and maintain this equipment.
• Monitor stock levels throughout our technical bases and provide support with cascade equipment, as efficiently and accurately as possible, maintaining the asset management system to the highest standard.
• You will be supporting and working as part of a technical IT team comprising remote and field-based staff.
• You will need to ensure equipment is always available for the support staff, throughout multiple bases.
• Enabling these teams to resolve problems for staff who rely on IT to deliver patient care across Cumbria as efficiently as possible.
• Deliver the best possible service to our staff drawing on your asset management and organisation skills to ensure new and old equipment is recorded and monitored accurately.
• Ensure equipment is at the correct standard needed to enable support for all end-user devices, as well as all associated software and services.

About us:

At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of 'safe, high-quality care every time':

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria, we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities:

Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.

Disclosure and Barring Service: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction.

NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.

Person Specification:

• 5 GCSEs (or equivalent) at grade 5 or above, including Maths and English
• Degree in an IT related subject or in-depth knowledge gained through working in a corporate IT Environment.
• Membership of professional body
• Microsoft Certification (MTA, MCSA, MCSE)
• ITIL v3 Foundation

Knowledge and Experience:

• Recent experience in a relevant IT Support role
• Troubleshooting and resolving IT hardware and software issues
• IT Support in the NHS
• Microsoft Server based products including Exchange, SCCM, and Group Policies
• Configuring, supporting and deploying Microsoft Windows operating systems
• Configuring, supporting and deploying Microsoft Windows based applications, including Office
• Active Directory users and computers

Other requirements:

• Ability to travel independently of public transport with equipment
• Willing to work in a flexible and dynamic manner
• Must be willing to participate in an out of hours on-call service if required
• Driving licence and use of own vehicle

Skills and Aptitudes:

• Supporting end user devices in a distributed environment
• Current & developing trends in IT
• Current Microsoft products
• Prince2
• ITIL v3
• System Security
• NHS IT Systems & Requirements