Administrative Assistant (PHRP) in Carlisle

An exciting opportunity has arisen to work as part of a busy administrative team in support of the Physical Health and Rehabilitation Service. The overall service is comprised of five core service areas: Persistent Physical Symptoms Service (PPSS), Locality – Long Term Conditions, Psychology, The Wellbeing Service, Neuropsychology and Stroke Wellbeing. The service offers specialist input to adult patients across Cumbria who experience psychological difficulties relating to their physical health.

The post holder will work as part of the administration team, supporting the patient administration, service leads, and practitioners. There will be close liaison with the existing admin support based in Keswick and Carlisle, as well as the wider Physical Health Psychology operational team. All staff are expected to work to the Trust Values:

• Kindness – Kindness and compassion cost nothing, yet accomplish a kind approach to care.
• Respect – We are respectful to everyone and are open, honest and fair, including respectful behaviours.
• Ambition – We set goals to achieve the best for our patients, teams, organisations and our partners.
• Collaboration – We are stronger and better working together with and for our patients.

Main duties of the job include acting as the first point of communication for the Physical Health and Rehabilitation Psychology Service (PHRPs) and providing a full range of administrative assistance in support of the service, including typing, minute taking, filing, photocopying, maintaining diaries, arranging meetings, and bringing forward relevant correspondence, notes and reports as required. This role also includes taking telephone calls from clients/referrers/queries from other agencies and the public and inputting data into the electronic patient records system (EMIS).

About us: At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of ‘safe, high quality care every time’:

• Being a clinically led organisation
• Quality and safety at the heart of our Trust
• A positive patient experience every time
• A great place to work
• Managing our money well

As an organisation, we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria, we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.

Job responsibilities include further information regarding the role and the essential and desirable criteria required to be met by applicants.

Benefits: NCIC can offer successful future employees the following benefits:

• 27-day holiday scheme rising to 33 after 10 years
• NHS Discounts
• Salary Sacrifice schemes including lease cars and Cycle to Work
• Vivup is a free, confidential counselling and information service to assist with personal or work-related problems

Please ensure that you document evidence of meeting all the essential criteria in the supporting information. If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time.

Person Specification:

• Qualifications: NVQ Business and Admin Level 3, or equivalent qualification or experience. GCSE English, Grade C and above, ECDL or equivalent, GCSE Maths C+
• Experience: Previous file management - electronic & paper, diary management, experience of working with a clinical record of care, experience of planning and facilitating meetings, including minute taking, experience of having worked with data/Excel packages, experience of working in Health or Social Care service, experience of training/supporting less experienced staff.
• Knowledge: Understanding of confidentiality issues, importance of accurate record keeping, awareness of clinical governance/audit.
• Skills and Aptitudes: Dealing with service users, carers in understanding efficient & effective manner, convey professional image, excellent written and verbal communication skills, excellent team working skills, effective interpersonal skills, flexible approach, work as part of a team, experience of working across cultures and religions.
• Other Requirements: Must be willing to travel to various locations across the county independently, and attend training and meetings as required. Act in ways that support equality and value diversity.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. The cost of the DBS must be met by the successful candidate(s) through salary deduction.