At a Glance
- Tasks: Support healthcare teams by managing calls, data, and patient feedback in a dynamic environment.
- Company: Join the North Cumbria Integrated Care NHS Foundation Trust, dedicated to outstanding healthcare.
- Benefits: Enjoy 27 days holiday, flexible working, NHS discounts, and excellent development opportunities.
- Other info: Guaranteed interview for eligible applicants; relocation assistance may be available.
- Why this job: Make a real difference in patient care while developing your skills in a supportive team.
- Qualifications: No prior NHS experience needed; good communication and customer service skills are a plus.
The predicted salary is between 36000 - 60000 £ per year.
Step Into a role that makes a difference: Become a Hub Coordinator in our Copeland ICC Team.
Are you good at talking to people? Do you have experience in call handling or customer service? Then this is the role for you. Our Hub Coordinators provide both patients and health professionals with a central point of contact. As a Hub Coordinator, your main duty will be answering phone calls and documenting essential details to ensure the coordination of care for ICC patients. This role offers a fast‑paced but supportive environment that is key to helping our patients receive the care they need. No previous NHS experience is required, and our Senior Hub Coordinators will work with you to develop your skills and help you gain new ones in a healthcare environment. The position is based at Celator Moor Health Centre alongside our Copeland Community Nursing and Community Rehabilitation Teams.
We are really excited about these appointments because we know the positive difference Hub Coordinators will make for patients, their families, and the teams you will be working alongside.
The recruitment event will be an excellent opportunity to chat with us, find out more about the role, and see if it\'s the right fit for you. You\'ll be able to understand what the role involves and have the chance to promote yourself without the formality of a traditional interview.
Responsibilities
- Answer telephone calls as appropriate following service protocols.
- Input and retrieve data using IT systems, ensuring that all information taken is recorded quickly and accurately.
- Communicate effectively and consistently both with colleagues and callers to the service whilst retaining the ability to remain calm in difficult situations.
- Prioritise calls requiring immediate attention.
- Recognise and action needs of callers and GPs requiring other services e.g. Mental Health Crisis Intervention team, Social Services and Third Sector.
- Prepare reports and letters in relation to patient care.
- Respond appropriately to enquiries from other services and patients, referring to other members of the team when necessary.
- Provide general and administrative support to the team.
- Arrange and support meetings, take minutes and/or action notes.
- Collect patient feedback, comments and complaints.
- Carry out health and safety tasks as directed by the Senior Hub Coordinator.
About the Trust
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county. Our 5 key principles demonstrate our belief in the delivery of safe, high quality care every time: Being a clinically led organisation, Quality and safety at the heart of our Trust, A positive patient experience every time, A great place to work, Managing our money well. We are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work. Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Benefits
- 27‑day holiday scheme rising to 33 after 10 years.
- Flexible working scheme.
- NHS discounts.
- Salary sacrifice schemes including lease cars and Cycle to Work.
- Excellent opportunities for development.
- Competitive NHS pension scheme.
- Vivup, a free, confidential counselling and information service to assist with personal or work‑related problems.
Additional Information
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our policy for eligible vacancies. If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview. Please ensure that you document evidence of meeting all the essential criteria in the supporting information. Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select an interview time. This will usually be within 2 weeks of the closing date.
Legal and DBS
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous convictions. The cost of the DBS must be met by the successful candidate through salary deduction. Standard check: £21.50 + admin cost £5.90 = £27.40; Enhanced check: £49.50 + admin cost £5.90 = £55.40.
EEO Statement
National Care & Community IC. We are committed to creating an inclusive and diverse workplace. We welcome applications from all eligible candidates and make no discrimination on the basis of age, race, gender, disability, or any other protected characteristic.
B3 Hub Coordinator (Copeland) in Carlisle employer: North Cumbria Integrated Care NHS Foundation Trust
At North Cumbria Integrated Care NHS Foundation Trust, we pride ourselves on being an exceptional employer dedicated to fostering a supportive and inclusive work environment. As a B3 Hub Coordinator based at the Celator Moor Health Centre, you will benefit from flexible working arrangements, extensive development opportunities, and a competitive NHS pension scheme, all while contributing to high-quality healthcare in a rural setting. Join us to make a meaningful impact in patient care and enjoy a fulfilling career with a focus on employee well-being and professional growth.
Contact Details:
North Cumbria Integrated Care NHS Foundation Trust Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land B3 Hub Coordinator (Copeland) in Carlisle
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We think you need these skills to ace B3 Hub Coordinator (Copeland) in Carlisle
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at North Cumbria Integrated Care NHS Foundation Trust.
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Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at North Cumbria Integrated Care NHS Foundation Trust. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at North Cumbria Integrated Care NHS Foundation Trust
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
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Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research North Cumbria Integrated Care NHS Foundation Trust’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
