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For Companies At a Glance
- Tasks: Support patient reception and assist clinical staff with administrative duties.
- Company: Join North Cumbria Integrated Care NHS Foundation Trust, dedicated to outstanding healthcare.
- Benefits: Enjoy 27 days holiday, NHS discounts, and professional development opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: GCSE in English and IT skills required; customer care experience preferred.
- Other info: Dynamic work environment with opportunities for career growth and development.
The predicted salary is between 24000 - 36000 £ per year.
Go back North Cumbria Integrated Care NHS Foundation Trust
Administration Assistant
The closing date is 05 November 2025
Provide an efficient service for the reception of patients and their relatives and aid the smooth running of the pre-assessment department, assisting the clinical staff with non-clinical duties.
Providing support for clerical and administrative duties to the department and dealing with patient enquiries.
Main duties of the job
- Provide an effective and efficient service for the reception of patients into the Pre-assessment department. Deal with enquiries from patients and relatives, medical staff and the general public.
- Accurately record patients\’ details and enter on the Patient Administration System as necessary and amend accordingly.
- Ensure all patient admissions and discharges are recorded accurately on PAS in a timely manner.
- Prioritise patient appointments; ensuring patients do not breach the 18 week pathway or the 2 week pathway.
- Ensure all data is completed in a timely manner.
- Cancel appointments as required.
- Liaise with IT department over problems with hardware / software.
- Plan and organise workload, using initiative to prioritise tasks.
- Recognise legality of patient documentation and maintain patient confidentiality at all times.
- Locate patients\’ hospital notes by use of the case note system. Request or retrieve hospital notes as required. Track medical case notes.
- Monitor and maintain stationery stock levels.
- Make clinic appointments for patients and advise them accordingly.
- Facilitate clinics held within the pre-assessment department; ensuring patients are booked in and out in a timely manner.
- Liaise with ambulance control to arrange transport, advising patients accordingly.
- Provide non-clinical advice to patients and relatives.
- Assist in the management of the reception waiting are, keeping the area tidy.
- Comply with infection prevention and control procedures at all time.
About us
At NCIC, we have an ambition to deliver outstanding healthcare services to the population of North Cumbria. The Trust is committed to creating a centre of excellence in providing rural and remote healthcare and provides a wide range of community and acute services throughout our county.
Our 5 key principles demonstrate our belief in the delivery of \’safe, high quality care every time\’:
- Being a clinically led organisation
- Quality and safety at the heart of our Trust
- A positive patient experience every time
- A great place to work
- Managing our money well
As an organisation we are serious about supporting a diverse workforce that reflects our local community and are very much focused on being an inclusive and compassionate place to work.
Across the North East and North Cumbria we are working together to deliver our ambition to be the greenest region in England by 2030. All staff are expected to support sustainability.
Job responsibilities
Please see attached job description and person specification for further information regarding the role and the essential and desirable criteria required to be met by applicants.
CERTIFICATE OF SPONSORSHIP
Please note, due to changes implemented by the Government to the UK immigration policy, individuals who require a Health and Care Visa or a Skilled Worker Visa may no longer be eligible for sponsorship where the UKVI salary threshold is not met or if the occupation is not included in the updated Immigration Salary List (ISL). Applicants must check their eligibility to be employed in any role they are interested in applying for, prior to completing an application for employment. Any applicants who do not meet the eligibility criteria will not be progressed. For further information visit theUK Visas and Immigration website (Opens in a new tab).
If you are applying under the Disability Confident Scheme or Armed Forces Covenant and you meet all the essential criteria for a post, you will be guaranteed an interview.
Relocation assistance may be available for successful applicants moving to the region for certain posts. Please see our Policy for eligible vacancies.
Disclosure and Barring Service:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
The cost of the DBS must be met by the successful candidate(s) through salary deduction. DBS charges are as follows if applicable to the post:
Standard Check: £21.50 + Administration cost of £5.90 = £27.40. Deducted from salary over a 4 month period or a one-off payment.
Enhanced Check: £49.50 + administration cost of £5.90 = £55.40. Deducted from salary over a 4 month period or a one-off payment
NCIC can offer successful future employees the following benefits:
27-day holiday scheme rising to 33 after 10 years
NHS Discounts*
Salary Sacrifice schemes including lease cars and Cycle to Work*
Vivup is a free, confidential counselling and information service to assist with personal or work-related problems
*Subject to eligibility
Please ensure that you document evidence of meeting all the essential criteria in the supporting information.
If sufficient response is received this post could be closed earlier than the specified closing date, please apply as soon as possible to ensure that your application is considered.
Candidates who have been successfully shortlisted for interview will be asked via an email notification to log on to their Trac account to select a interview time. This will usually be within 2 weeks of the closing date.
Person Specification
Qualifications
- GCSE in English language or equivalent
- RSA 2 word processing or equivalent.
- NVQ 3 in customer care or equivalent
- Essential IT skills (EITS) or equivalent
Knowledge and Experience
- Operating work processing / computer packages
- Recent office employment.
- Requirements of the Data Protection Act, Freedom of Information Act, Access to Health Records and Defensible Documentation, Health and Safety and their application in the workplace
- Medical audio typing/ word processing.
- Medical terminology.
- Microsoft Office.
- PAS
Skills and Aptitudes
- Able to analyse complex facts or situations.
- Able to use initiative appropriately with team environment.
- Able to work without supervision
- Ability to organise and prioritise workload.
- Able to work to deadlines
Other Requirements
- Willing to develop further relevant skills.
- Ability to cross cover at Cumberland Infirmary, Carlisle
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer name
North Cumbria Integrated Care NHS Foundation Trust
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Administration Assistant employer: North Cumbria Integrated Care NHS Foundation Trust
Contact Detail:
North Cumbria Integrated Care NHS Foundation Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administration Assistant
✨Tip Number 1
Get to know the organisation! Research North Cumbria Integrated Care NHS Foundation Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend local events related to healthcare. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing that interview.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to administration roles, such as handling patient enquiries or managing workloads. Mock interviews with friends or family can help you feel more confident when it’s your turn to shine.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about the position. Don’t forget to highlight your relevant skills and experiences that match the job description!
We think you need these skills to ace Administration Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Administration Assistant. Use keywords from the job description to show that you understand what we're looking for.
Showcase Your Experience: When detailing your previous roles, focus on relevant experience that demonstrates your ability to handle patient enquiries and administrative tasks. We want to see how you've successfully managed similar responsibilities in the past.
Be Clear and Concise: Keep your application straightforward and to the point. Avoid jargon and ensure your writing is easy to read. We appreciate clarity, so make sure your qualifications and experiences shine through without unnecessary fluff.
Apply Through Our Website: Don't forget to submit your application through our official website! This ensures that we receive your application directly and can process it efficiently. Plus, it’s the best way to stay updated on your application status.
How to prepare for a job interview at North Cumbria Integrated Care NHS Foundation Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Administration Assistant. Familiarise yourself with patient administration systems and the importance of accurate record-keeping. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Prepare for Common Questions
Think about the types of questions you might be asked, such as how you would handle patient enquiries or manage your workload. Practise your responses, focusing on examples from your past experience that demonstrate your skills in organisation, communication, and teamwork.
✨Showcase Your IT Skills
Since the role requires essential IT skills, be ready to discuss your proficiency with Microsoft Office and any other relevant software. If you have experience with medical terminology or audio typing, highlight this too, as it can set you apart from other candidates.
✨Emphasise Patient Care
The Trust values a positive patient experience, so be prepared to talk about how you would ensure patients feel welcomed and supported. Share any previous experiences where you provided excellent customer service, especially in a healthcare setting, to demonstrate your commitment to patient care.
