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- Tasks: Help patients navigate their healthcare journey and provide essential support to visitors.
- Company: Community-focused hospital dedicated to improving local health and well-being.
- Benefits: Competitive hourly pay, supportive work environment, and opportunities for growth.
- Why this job: Make a real difference in people's lives while gaining valuable experience in healthcare.
- Qualifications: Customer service experience and strong communication skills are a must.
- Other info: Join a compassionate team in a dynamic and rewarding healthcare setting.
Who we Are: Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.
Position Statement: Discharge Patient Representatives serve an essential role as a contact for patients and visitors. Serving as administrative assistant who is responsible for helping patients gain access for medical care and treatment as well as guide visitors according to North Country Hospital current policy and protocol as requested. Interacts with other hospital departments staff, physicians, patients, patients’ family, friends, and co-peers respectably and courteous. Abides by all regulations of HIPAA regarding patient health information (PHI).
Key Responsibilities:
- Review of ER patient encounters for accuracy of demographics, advance directives, insurance(s) verifications and personal ID.
- Review that the correct insurance and ID are scanned into NCH system.
- Bedside interviews when staff is unable to complete.
- Assist with floor paperwork for our Medicare Patients admitted from the ER to the floor.
- Assist with self-pay estimates and collections of co-pays.
- Notifying the Navigators of self-pay patients in the ER and assisting with setting up the interview for the Navigators to meet with patient.
- Assist the switchboard with answering incoming calls and directing the calls to the appropriate department or individual.
- Assist and direct visitors to their family member, friend etc. that are in the facility and are allowed to visit.
- Direct individuals for any weekend classes on where to go.
- Assist patient representatives with patient quick registration when there is an immediate need.
Knowledge, Skills and Abilities:
- 5+ years of experience providing excellent customer service to patients and their families.
- Medical terminology preferred.
- Skilled in problem-solving, time management, and multitasking.
- Committed to providing compassionate care and maintaining patient confidentiality.
- General office conditions but may be required to sit for extended periods of time depending on workstation.
- Computer and electronic communications skills required, with one-year prior office experience preferable.
- Able to present a neat and orderly appearance.
Pay Information: $18.55-$23.23 hourly
Patient Representative I in Newport employer: North Country Hospital
Contact Detail:
North Country Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Representative I in Newport
✨Tip Number 1
Network like a pro! Reach out to folks in the healthcare field, especially those connected to North Country Hospital. A friendly chat can open doors and give you insider info on the role.
✨Tip Number 2
Prepare for the interview by brushing up on your customer service skills. Think of examples where you've gone above and beyond for patients or clients. We want to see that compassionate care in action!
✨Tip Number 3
Show off your problem-solving skills during the interview. Be ready to discuss how you handle tricky situations, especially when it comes to patient interactions. We love a candidate who can think on their feet!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re all about making the process as smooth as possible for you.
We think you need these skills to ace Patient Representative I in Newport
Some tips for your application 🫡
Show Your Passion for Patient Care: When writing your application, let your passion for patient care shine through. We want to see how much you value the well-being of others and how you can contribute to our community-focused mission.
Tailor Your Experience: Make sure to highlight your relevant experience in customer service and any medical terminology knowledge. We love seeing how your skills align with the role of a Patient Representative, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, especially since you'll be guiding patients and visitors. Avoid jargon and make it easy for us to understand your qualifications.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at North Country Hospital
✨Know the Hospital's Values
Before your interview, take some time to understand North Country Hospital's mission and values. They prioritise community well-being and patient care, so be ready to discuss how your own values align with theirs. This shows that you’re not just looking for any job, but that you genuinely care about their mission.
✨Brush Up on Medical Terminology
Since the role involves interacting with patients and understanding medical processes, having a good grasp of medical terminology will be beneficial. Familiarise yourself with common terms and phrases used in healthcare settings. This will help you communicate effectively during the interview and demonstrate your readiness for the role.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of examples from your past experience where you provided excellent customer service or resolved conflicts. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Showcase Your Compassionate Care
As a Patient Representative, compassion is key. Be prepared to share stories that highlight your commitment to patient care and confidentiality. Discuss how you’ve gone above and beyond for patients in previous roles, as this will resonate well with the interviewers who value compassionate service.