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- Tasks: Manage patient calls, schedule appointments, and ensure smooth communication.
- Company: Community-focused hospital dedicated to improving local health.
- Benefits: Competitive hourly pay, supportive work environment, and community impact.
- Why this job: Join a caring team and make a difference in patients' lives.
- Qualifications: High school diploma, strong communication skills, and customer service experience.
- Other info: Opportunity to grow in a vital healthcare setting.
Who we Are: Nestled into the most northern part of Vermont, North Country Hospital is a community-focused 25 bed critical access hospital, where we prioritize the well-being of our neighbors. North Country Hospital is more than just a healthcare provider; we are a vital part of the community, working together to build a healthier future. Our patient’s health is our priority, and we go above and beyond to care in every way possible.
Position Statement: The Primary Care Scheduler cordially and efficiently receives patient phone calls to ascertain and manage the patient’s needs while maintaining provider’s schedules in an effective manner.
Key Responsibilities:
- Answers telephones, takes, and relays accurate messages via electronic health record system, and complies with requests according to established policies and procedures.
- Performs call confirmations for appointments.
- Updates schedules, books appointments, and coordinates appointments with other disciplines as needed.
- Reviews “no shows” and “missed appointments” and notifies patients by phone and/or letter.
- Calls patients to reschedule any missed appointments.
- Manages patients’ requests for immunizations, and med lists, etc.
- Inputs non-clinical data at the request of nursing staff and manager.
- Sends outgoing faxes and distributes incoming faxes and mail.
- Assists with patient mailings and prepares outgoing mail.
- Prepare normal lab and x-ray result letters to patients.
Knowledge, Skills, and Abilities:
- High school diploma required.
- Possesses excellent organizational skills paired with verbal, written and communication skills.
- Demonstrates strong interpersonal skills and capability to work effectively with all staff.
- Demonstrates excellent customer service skills.
- Shows competency in computer skills.
- Understands medical terminology.
- Health care setting experience in a clinic setting is preferred.
Pay Information: $18.55 - $23.23 hourly
Medical Practice Scheduler in Newport employer: North Country Hospital
Contact Detail:
North Country Hospital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Practice Scheduler in Newport
✨Tip Number 1
Get to know the company! Research North Country Hospital and its community focus. When you understand their values, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your phone skills! Since the role involves answering calls and managing patient needs, try role-playing with a friend. This will help you sound confident and friendly when you get that interview call.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the hiring process and what it’s really like to work at North Country Hospital.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you can easily keep track of your application status and any updates directly from us.
We think you need these skills to ace Medical Practice Scheduler in Newport
Some tips for your application 🫡
Show Your Passion for Community Care: When writing your application, let us know why you’re excited about working in a community-focused hospital like North Country. Share any personal experiences or motivations that connect you to our mission of prioritising patient health.
Highlight Your Organisational Skills: As a Medical Practice Scheduler, being organised is key! Make sure to showcase your organisational skills in your application. Use specific examples from your past experiences where you successfully managed schedules or handled multiple tasks at once.
Communicate Clearly and Professionally: Since this role involves a lot of communication, it’s important to demonstrate your verbal and written communication skills in your application. Keep your language clear and professional, and don’t forget to proofread for any typos!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and tech-savvy!
How to prepare for a job interview at North Country Hospital
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Medical Practice Scheduler. Familiarise yourself with tasks like managing appointments, handling patient calls, and using electronic health record systems. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Brush Up on Medical Terminology
Since the job involves understanding medical terminology, take some time to review key terms related to scheduling and patient care. Being able to use the right language during your interview will demonstrate your competence and readiness for the position.
✨Showcase Your Customer Service Skills
As a Medical Practice Scheduler, excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled difficult situations or provided exceptional service. This will highlight your interpersonal skills and ability to work effectively with patients and staff.
✨Practice Common Interview Questions
Anticipate questions related to organisation, communication, and problem-solving. Practising your responses can help you articulate your thoughts clearly. Consider role-playing with a friend or family member to build confidence and refine your answers.