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- Tasks: Deliver exceptional patient experiences and manage reception with a friendly, professional touch.
- Company: Join a supportive dental practice focused on high standards and team wellbeing.
- Benefits: Enjoy generous holidays, no weekends, and funded training opportunities.
- Why this job: Make a real difference in patients' lives while working in a calm, organised environment.
- Qualifications: Strong customer service skills and a polished, professional presentation are essential.
- Other info: Perfect for those who value high standards and thrive in a team setting.
The predicted salary is between 27360 - 29120 £ per year.
We are looking for a polished and professional dental receptionist who takes pride in their appearance, their organisation, and the details that make a real difference to patients. This is a key front-of-house role where high standards, calmness, and attention to detail matter just as much as friendliness. If you are someone who can put people at ease quickly while also keeping everything immaculate and running smoothly, we would love to hear from you.
What we offer:
- A calm, supportive team environment with no evenings or weekends
- Friday afternoons off to enjoy a longer weekend
- Generous holiday allowance (28 days, plus an extra week after your first year)
- A Christmas shutdown period to enjoy with loved ones
- Funded training opportunities (in-house and external)
- An annual practice 'Growth Day' focused on team wellbeing
- Life insurance, private GP access, and mental health support after probation
- Pension scheme
- Free parking
The kind of person who will thrive with us:
- You understand that first impressions matter and take personal pride in being well-presented, organised, and thorough in everything you do.
- You don’t cut corners — whether it’s greeting a patient, cleaning a space, or double-checking an appointment booking, you care about getting it right.
- You are naturally kind, friendly, and conscientious, with a polished and professional manner.
- You enjoy getting to know people, making them feel welcome, and building trust quickly.
- Calm under pressure, you take feedback well, adapt easily, and focus on doing your best for patients and the team.
- You’re mature, honest, and responsible, able to admit mistakes and learn from them.
- Driven and efficient, you like to stay organised, retain information, and contribute ideas to keep improving.
In short, you are:
- Polished, professional, and consistently well-presented
- Conscientious, thorough, and proud of high standards
- Organised and attentive to detail, with a focus on accuracy
- Kind, friendly, and able to put people at ease
- Honest, mature, and willing to learn
- Responsible, proactive, and a genuine team player
Your role will include:
- Delivering a first-class patient experience from initial contact to follow-up
- Answering calls and emails promptly and professionally
- Taking ownership of keeping reception and patient areas immaculately clean and well-presented at all times, as part of our five-star environment
- Booking appointments accurately and managing the diary efficiently
- Handling payments in person and over the phone
- Assisting patients with paperwork and providing support when needed
- Liaising with dental labs and tracking referrals
- Following up with patients after consultations to ensure satisfaction
- Supporting the clinical and management team to ensure a smooth and seamless patient journey
- Completing required training such as Emergency First Aid and CPR
Requirements:
- Strong customer service skills and a professional, polished presentation
- Excellent communication skills (phone, email, and in person)
- Strong IT and organisational skills
- Ability to stay calm, friendly, and efficient under pressure
- Hospitality/reception experience is highly valued; dental experience is helpful but not essential
Salary: £14.00 per hour, dependant on experience
This role is perfect for someone who takes their work seriously, values high standards, and feels genuine satisfaction in doing things properly every time. To apply, please send your CV and cover letter FAO Alex McWhirter (Practice Manager) or apply via Indeed.
Job Types: Full-time, Permanent
Pay: £13.00-£14.00 per hour
Benefits: Company pension, Employee discount, On-site parking
Ability to commute/relocate: Cardiff CF14 1TZ: reliably commute or plan to relocate before starting work (required)
Education: A-Level or equivalent (required)
Experience: customer service: 1 year (preferred), reception/front of house: 1 year (required)
Language: English (required)
Work authorisation: United Kingdom (required)
Work Location: In person
Dental Receptionist employer: North Cardiff Dental & Implants
Contact Detail:
North Cardiff Dental & Implants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dental Receptionist
✨Tip Number 1
Make sure you research the practice before your interview. Knowing about their values and what they offer can help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about making patients feel welcome, try role-playing with a friend to get comfortable with common scenarios you might face at the reception.
✨Tip Number 3
Dress to impress! As a dental receptionist, your appearance matters. Choose an outfit that reflects professionalism and makes you feel confident. First impressions count!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position and keeping you fresh in their minds.
We think you need these skills to ace Dental Receptionist
Some tips for your application 🫡
Show Off Your Professionalism: When writing your CV and cover letter, make sure to highlight your polished and professional presentation. We want to see that you take pride in your appearance and understand the importance of first impressions!
Be Organised and Detail-Oriented: In your application, emphasise your organisational skills and attention to detail. Mention specific examples where you've kept things running smoothly or improved processes, as this is key for us in a front-of-house role.
Communicate Clearly: Since excellent communication is crucial, ensure your written application is clear and concise. Use friendly language and show us how you can put people at ease, just like you would with patients in the practice.
Apply Through Our Website: We encourage you to apply directly through our website! It’s the best way for us to receive your application and ensures you don’t miss out on any important details about the role.
How to prepare for a job interview at North Cardiff Dental & Implants
✨Dress to Impress
As a dental receptionist, your appearance matters. Make sure you dress professionally and neatly for the interview. This shows that you take pride in your presentation, which is key for making a great first impression.
✨Know Your Stuff
Familiarise yourself with common dental terminology and the role's responsibilities. Being able to discuss how you would handle patient interactions or manage appointments will demonstrate your preparedness and understanding of the position.
✨Showcase Your People Skills
Since this role involves a lot of interaction with patients, be ready to share examples of how you've made people feel welcome in previous roles. Highlight your ability to stay calm under pressure and how you build trust quickly with others.
✨Ask Thoughtful Questions
Prepare some questions about the practice and its team culture. This not only shows your interest in the role but also gives you insight into whether this is the right environment for you. Think about asking about training opportunities or how the team supports each other.
