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For Companies At a Glance
- Tasks: Join our Reception Team to assist patients and manage queries in a dynamic environment.
- Company: North Bristol NHS Trust, a leading healthcare provider with a commitment to excellence.
- Benefits: Opportunities for professional growth and career progression in a supportive setting.
- Why this job: Make a real difference in patient care while developing your skills in a rewarding role.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Join a diverse team dedicated to providing exceptional healthcare.
Centralised Outpatient Services at North Bristol NHS Trust support the clinical divisions and specialties to administer their outpatient services. The service comprises our patient-facing Reception Team, our telephone and email-based Patient Contact Centre and our administrative Booking and Referrals Teams. This is a dynamic service with opportunities for future development for staff who excel in their roles. This is a patient-focused environment, where we are committed to supporting professional growth and career progression.
Responsibilities
- Join our Reception Team, bringing customer service and professional communication skills to the workplace.
- Greet patients, carers and visitors and assist with multiple queries such as hospital transport issues and booking urgent follow-up appointments.
- Be a competent user of Information Technology systems.
Qualifications and qualities
- Customer service experience and professional communication skills to support a patient-facing environment.
North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.
Contact Detail:
North Bristol NHS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Outpatient Receptionist | North Bristol NHS Trust
✨Tip Number 1
Get to know the company! Research North Bristol NHS Trust and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and visitors, make sure you can confidently articulate your thoughts. Role-play common scenarios with a friend to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. This can give you insider knowledge about the workplace culture and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the North Bristol NHS Trust team.
Some tips for your application 🫡
Show Off Your Customer Service Skills: Make sure to highlight your customer service experience in your application. We want to see how you've handled patient-facing roles before and how you can bring that expertise to our Reception Team.
Be Professional and Personable: When writing your application, keep it professional but also let your personality shine through. We’re looking for someone who can connect with patients and visitors, so don’t be afraid to show us your friendly side!
Tailor Your Application: Take a moment to read through the job description and person specification carefully. Tailor your application to reflect how your skills and experiences align with what we’re looking for at North Bristol NHS Trust.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at North Bristol NHS
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of an Outpatient Receptionist. Familiarise yourself with the patient-facing aspects of the role, such as greeting patients and handling queries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, prepare examples from your past experiences where you've successfully handled difficult situations or provided exceptional support. Be ready to discuss how you can apply these skills in a healthcare setting.
✨Brush Up on IT Skills
As a competent user of Information Technology systems is crucial for this position, take some time to review any relevant software or systems you might encounter. If you have experience with specific tools, be prepared to talk about how you used them effectively in previous roles.
✨Emphasise Professional Communication
In a patient-focused environment, clear and professional communication is key. Think about how you can convey your ability to communicate effectively with patients, carers, and colleagues. Practise articulating your thoughts clearly and confidently to make a great impression.
