Plastics and Burns Receptionist / Administrator Support

Overview

The Plastics and Burns Trauma Receptionist/Administrator Support role is to support the Plastics Trauma Coordinator and the wider team by providing reception cover and administrative support for the Plastics and Burns Trauma Service at Southmead Hospital. This includes creating referrals, booking patients into clinics, and processing patient movements in line with BNSSG ICB Policies.

Main responsibilities

• Support the Plastics and Burns Trauma Coordinators as part of a clinical team to ensure patients are diagnosed and treated in line with national guidelines and the trust\’s Patients Access Policy, including the NHS Constitution, emergency care, and Department of Health admission guidelines and booking rules.
• Book clinics in advance and verify patient details.
• Schedule new or follow-up outpatient appointments and ensure all relevant paperwork is completed; promptly and accurately record emergency attendances and outcomes on the appropriate PAS system(s).
• Deal with enquiries from all service users in a helpful, courteous and diplomatic manner.
• Ensure patient confidentiality is maintained at all times.
• Maintain regular communication with consultant teams, clinical staff and directorate management to enable efficient processes.
• Promptly answer telephone enquiries, relay messages in a polite and helpful manner, and take action as appropriate, including enquiries from patients, GPs and community hospitals.
• Provide cover for colleagues across the department during periods of planned annual leave and sickness.
• Undertake additional administrative tasks and responsibilities within the specialty/clinical division as required by the line manager.

Working for our organisation

The Plastics and Burns Trauma Service is a busy, fast-paced environment where teamwork is essential. This role is vital for day-to-day running and needs to be covered seven days a week to ensure reception is staffed and support is available to Coordinators and clinical teams. Depending on applicants, a number of colleagues may cover these hours. You must be a team player, able to use your own initiative, and willing to take on additional tasks as required by the service, including cover for other services.

Detailed Job Description and Main Responsibilities

The Plastics and Burns Trauma Receptionist/Administrator Support is responsible for supporting the Plastics Trauma Coordinator and wider team to provide reception cover and administrative support for the Plastics and Burns Trauma Service at Southmead Hospital. This includes creating referrals, booking patients into clinic, and processing patient movements in line with BNSSG ICB Policies. The role requires working closely with colleagues, staff in other departments, GPs, patients and the general public; you should work well in a team and use your own initiative to provide high-quality administrative support within the Plastic Surgery team.

Person specification

Education/Training/Qualifications

Essential criteria

• Educated to GCSE or equivalent

Desirable criteria

• Have a basic understanding of outpatient booking processes and/or a fundamental understanding of the NHS.

Work Experience

Essential criteria

• Experience of working as part of a team in a multi-disciplinary environment.
• Ability to demonstrate good patient care skills.

Desirable criteria

• Experienced in the NHS or similar organisation.
• Previous Outpatient and/or clerical experience.

Knowledge/Skills/Abilities

Essential criteria

• Excellent verbal and written communication skills
• Able to develop good working relationships amongst team, colleagues and staff
• Able to work flexibly to meet the needs of the service.

Personal Qualities/Special Circumstances

Essential criteria

• Willingness to learn new IT systems.
• Enjoy working in an extremely busy department.
• Someone who is a team player, always helpful, happy and willing to assist other teams.

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol NHS Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

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