Patient Flow Co-Ordinator

Job Overview

A new, exciting opportunity is available working in the Acute Medical Unit at Southmead Hospital. We are looking for an enthusiastic, confident, reliable and competent individual who wishes to work in a very busy, yet rewarding role based in the centre of our Acute Medical Unit. The successful candidate will work collaboratively with the Nurse in charge and Consultant in charge of the Acute Medical Unit to facilitate the smooth operational running of the department, interfacing with the site team, Divisions, Trust wide and external NHS teams to achieve this.

Main duties

The Patient Flow Co-ordinator will be responsible for collating and organising all data pertinent to the operational running of the department, including ensuring the accurate and timely provision of information to be shared internally and externally and informing decision making.

The successful candidate will have previously developed IT skills including proficiency in Word, Excel, and excellent communication skills. They will be familiar with the operational demands and performance metrics that the Acute Medical Unit reports against.

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre and an internationally recognised centre of excellence. Our vision is to enable our teams to be the best they can be to provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services. North Bristol NHS Trust values all people as individuals and is committed to building a team that represents a variety of backgrounds, perspectives and skills. We welcome applicants from all underrepresented groups.

Job Summary

The post holder will provide a comprehensive, high quality and professional administration service to support the Acute Medical Unit. They will have a key role in managing patient flow within the 4-hour target in the Emergency Zone, act as a point of contact for the team, and assist in alleviating daily demands by handling calls from wards and visitors, logging departmental data and capturing actions when the hospital is in escalation. They will assist in the operational escalation process by providing administrative support in Emergency Zone huddles and noting actions and site information.

Person specification

Education/Training/Qualifications

Essential criteria

• GCSE level or equivalent experience

Work Experience

Essential criteria

• IT Systems – PAS, ICE, FLOW, Lorenzo
• Microsoft Excel, Word & Information Databases
• Working with multi-disciplinary teams
• Working in a busy and demanding environment

Knowledge/Skills/Abilities

Essential criteria

• Excellent Microsoft Excel & Word skills
• Able to interpret and develop Excel databases
• Excellent numeracy skills
• Excellent time management skills
• Conflict resolution & Problem solving
• Good verbal and written communication skills

Desirable criteria

• Minute Taking skills / Short Hand

Personal Qualities/Special Circumstances

Essential criteria

• A ‘can-do’ and proactive attitude
• Resilient
• Able to apply tact and diplomacy in the working environment
• Able to work against tight timescales under pressure

Other

Essential criteria

• Able to work flexibly across days and potentially into late evenings

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful. North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance. If you require further support/advice, please contact us on tel 0117 414 1151. North Bristol NHS Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments. We are committed to equality of opportunity and encourage applications from candidates who are underrepresented in the workforce.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.