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- Tasks: Lead a motivated team in the Neonatal Intensive Care Unit and ensure high-quality service delivery.
- Company: Join North Bristol NHS Trust, a leader in healthcare with a commitment to equality and diversity.
- Benefits: Gain valuable experience in the NHS with opportunities for professional growth and development.
- Why this job: Make a real difference in the lives of patients while developing your leadership skills.
- Qualifications: GCSEs in English and Maths; management experience preferred.
- Other info: Encouraging applications from underrepresented groups to promote inclusivity.
The predicted salary is between 36000 - 60000 £ per year.
NICU Support Manager – North Bristol NHS Trust
Join to apply for the NICU Support Manager role at North Bristol NHS Trust. This vacancy is open and applications are accepted until a sufficient number of candidates have applied.
Job Overview
The post holder is responsible for first line management of administrative staff in the Neonatal Intensive Care Unit (NICU) and has key responsibility for co‑coordinating and monitoring NICU activity. The role works closely with clinical staff and the general manager to ensure a safe and well‑led service.
Main Responsibilities
- Provide effective leadership to promote a high quality, motivated team.
- Maintain quality data and reporting on neonatal activity and outcomes.
- Assist in timely production and audit of national statutory data returns.
- Participate in the single point of contact rota for the division.
- Investigate ad‑hoc queries, concerns and complaints from patients and support the senior management team in responding within the Trust’s complaints procedure and timescales.
- Hold administrative responsibility for NICU and paediatric outpatients.
- Undertake other duties appropriate to the post, as agreed by senior management.
Person Specification
Education / Training / Qualifications
- Good general education including GCSEs in English and Maths.
- Advanced computer skills.
- Desirable: Degree or equivalent relevant experience; NVQ Level 4 Business Administration or ILM Level 3 Leadership and Management.
Essential Experience
- Previous direct line management experience.
- Experience working in the NHS.
- Sound knowledge of Patient Access Policy.
- Experience communicating with patients by telephone and face‑to‑face.
Desirable Experience
- Knowledge of working with outpatient teams and managing clinic utilisation.
Knowledge, Skills and Abilities
- Promote positive working relationships among team, colleagues and clinical staff.
- Exercise sound judgement and take responsibility for actions.
- Excellent time‑management, managerial and leadership skills.
- Ability to work under pressure, prioritise workload and meet tight deadlines.
- Willingness to learn new IT skills and technology.
- Excellent analytical skills and ability to work with large datasets (desirable).
Personal Qualities
- Excellent motivational skills.
- Skilled in building positive relationships at all levels.
- Confident and sympathetic when dealing with patients and staff.
Equality and Diversity
North Bristol NHS Trust is committed to equality of opportunity and being fair and inclusive. We particularly encourage applications from those currently underrepresented in NBT’s workforce at band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.
Additional Information
- Applications not successful: if you have not received communication within three weeks of the closing date, please consider your application unsuccessful.
- Travel expenses for interview attendance are not reimbursed.
- Pre‑employment checks are undertaken on all successful applicants prior to commencement.
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NICU Support Manager employer: North Bristol NHS Trust
Contact Detail:
North Bristol NHS Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land NICU Support Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at North Bristol NHS Trust on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching the NICU and its challenges. We want to show that we’re not just interested in the role, but that we understand the environment and can contribute positively.
✨Tip Number 3
Practice common interview questions with a friend or in front of the mirror. We need to nail our responses, especially around leadership and teamwork, to stand out as the best fit for the NICU Support Manager role.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us fresh in their minds and shows our enthusiasm for the position. Let’s make sure they remember us!
We think you need these skills to ace NICU Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the NICU Support Manager role. Highlight your relevant experience, especially in line management and working within the NHS. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Keep it concise but impactful – we love a good story!
Showcase Your Leadership Skills: Since this role involves leading a team, make sure to showcase your leadership experience. Share examples of how you've motivated teams or improved processes in previous roles. We’re all about strong leadership here at StudySmarter!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it makes the whole process smoother for everyone involved. We can't wait to hear from you!
How to prepare for a job interview at North Bristol NHS Trust
✨Know Your NICU Inside Out
Before the interview, make sure you understand the specific responsibilities of a NICU Support Manager. Familiarise yourself with the latest practices in neonatal care and how administrative roles support clinical staff. This knowledge will help you demonstrate your commitment to the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your previous line management experience. Think about times when you motivated a team or resolved conflicts. Being able to articulate your leadership style and how it aligns with promoting a high-quality service will impress the interviewers.
✨Be Data Savvy
Since the role involves maintaining quality data and reporting on neonatal activity, brush up on your analytical skills. Be ready to discuss how you've worked with large datasets in the past and how you can ensure accurate reporting in this role.
✨Practice Empathy and Communication
As you'll be dealing with patients and their families, practice how you would handle sensitive conversations. Prepare to discuss your experience communicating with patients both over the phone and face-to-face, showcasing your ability to be confident yet sympathetic.