Gynaecology Receptionist

Overview

The primary role of the Gynaecology Department Receptionist is to serve as the first point of contact for women and their partners attending the hospital. This position provides a comprehensive reception service, including warmly welcoming and assisting all patients at the clinic reception area. The receptionist will offer a high standard of administrative support to the clinical teams, ensuring accurate registration and maintenance of computerised patient records.

Key responsibilities

• To accurately receive and check women in and out of clinic using the relevant computer systems
• To participate in the preparation and the running of the reception and cross cover other reception areas within the division when required
• To answer telephone enquiries from patients, medical staff and other hospitals, dealing with enquiries in a professional manner and referring to the relevant person where necessary
• To prepare clinic notes ensuring all relevant documentation is included
• To send appointment letters to patients ensuring information is accurate
• To deal with patient cancellations in accordance with the Patient Access Policy
• Taking responsibility for the tracing in and out of medical records
• To ensure all outcome forms are completed on the PAS system
• To be responsible for restocking stationery, ensuring order forms are signed by the Senior Administrator
• To provide annual leave and sickness cover as required
• To undertake any other duties appropriate to the post as agreed by the Senior Administrator

Organisation information

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset. We are the regional Major Trauma Centre and an internationally recognised centre of excellence in a range of services and major specialties. We are committed to enabling our teams to deliver exceptional healthcare.

Equality and safeguarding

North Bristol NHS Trust values all people as individuals and aims to be an anti-discriminatory organisation. We welcome applicants from all underrepresented groups. The Trust is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

We are committed to equality of opportunity, fairness and inclusion, and to creating a workplace where everyone belongs. We particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above, including people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Person specification

Experience

Essential criteria

• Experience working with the general public

Desirable criteria

• Reception Experience

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.