Emergency Zone Receptionist

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Please note that if you apply for a position with North Bristol NHS Trust, you may be contacted via TRAC or via email. This includes invites for job interviews. We therefore recommend that you regularly check your TRAC Account and email accounts including junk and spam folders.

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Job Overview

We are looking for an enthusiastic, caring person to join our team in the Emergency Zone.

The job is at the reception desk within the Emergency Zone (EZ) and you will be communicating with patients and professionals face to face in the unit and over the telephone, so good communication skills are essential. You will be the first person the patients will meet on their arrival, so a friendly positive attitude is important. The EZ Receptionist is the first point of contact for patients and carers visiting the zone. They will provide a full reception service, including meeting and greeting all attendees to all reception areas (Main ED Reception, Acute Medical Unit, and Pitstop), offering a high level of administrative support to the Clinical teams, ensuring the accurate completion of registration details, maintaining computerised records and dealing with queries in a sympathetic and appropriate manner.

You will need to be flexible to cover when the other team members are on leave so a smooth service can be maintained.

We are a busy day unit receiving referrals for patients from most specialties within the Trust and direct GP referrals.

The Emergency Zone team pride themselves on providing high quality care and service to all of our patients.

If you think you have the qualities needed to provide a patient focused high quality service, then this could be the job for you.

Previous applicants need not apply.

Main duties of the job

To accurately register patients/maintain computerised records and scan paper documents once the patient has left the department

To maintain medical records and ensure all contents are correctly filed in the appropriate places

To receive and admit patients using the relevant computer systems

To undertake routine clerical work and associated tasks, such as receiving telephone enquiries and dealing with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties

To assist with distressed/bereaved relatives

To respond quickly to changing situations and prioritise workload to resolve problems within limits

Deal with enquiries from Police according to Trust protocols and adhering to the Data Protection Act, ensuring confidentiality is maintained at all times

To arrange ambulance transport for patients

To liaise with staff in other departments

To provide ad hoc information and support to other staff when required

To provide information to medical staff when requested

To assist in the training of new members of staff to ensure all staff can carry out their role competently

To be fully trained and competent to respond to a major incident alert

To have a flexible approach to help provide cover for colleagues to ensure that all desks have full coverage

To undertake duties within the post, also ensuring all mandatory training is up to date

To engage fully with management, attend mandatory meetings/trainings and to keep up to date with emails

Working for our organisation

North Bristol NHS Trust employs over 12,000 staff providing healthcare to the residents of Bristol, South Gloucestershire and North Somerset from our award-winning hospital building at Southmead. We are the regional Major Trauma Centre, and an internationally recognized center of excellence in a range of services and major specialties. Our vision is that by enabling our teams to be the best that they can be, we will provide exceptional healthcare, personally delivered.

We commit to treating each patient as an individual with respect and dignity, aiming to deliver excellent clinical outcomes and a first-class experience for everyone who uses our services.

North Bristol NHS Trust values all people as individuals. We aim to be an anti-discriminatory organisation and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We welcome applicants from all underrepresented groups.

Detailed Job Description And Main Responsibilities

• To accurately register patients and maintain computerised records to ensure all records are complete and scan paper documents once the patient has left the department. This includes during a downtime procedure.
• To maintain medical records by ensuring that all contents are correctly filed in the appropriate place, including the saving of ambulance records to patient files for use by the clinical team.
• To receive and admit patients using the relevant computer systems.
• To undertake routine clerical work and associated tasks
• To receive telephone enquiries and deal with them in a prompt, professional manner to ensure accurate information is disseminated to designated parties
• To assist with distressed/bereaved relatives
• To respond quickly to changing situations and prioritise workload with a view to resolving problems within limits
• Deal with enquiries from police according to Trust protocols and the Data Protection Act, ensuring confidentiality is always maintained
• To arrange ambulance transport for patients as required
• To liaise with staff in other departments as required
• To provide ad hoc information and support to other staff when required
• To provide information to medical staff when requested
• To assist in the training of new members of staff to ensure all staff can carry out their role competently.
• To be fully trained and competent to respond to a major incident alert and internet downtime. It is a receptionist’s own responsibility to familiarise themselves with the downtime processes and duties, and to be compliant with mandatory trainings.
• To have a flexible approach to help provide cover for colleagues to ensure that the reception desk has full cover for holidays and sick leave.
• To maintain confidentially and always adhere to the Data Protection Act
• To undertake any other such duties commensurate with the post, including ensuring all mandatory training is up to date.
• To engage fully with EZ management, attend mandatory meetings/trainings and to keep up to date with emails

Person specification

Essential

Essential criteria

• Evidence of good education and Word excel, internet, microsoft outlook
• Evidence of previous experience of NHS computer systems
• Evidence of team working

Desirable criteria

• NVQ or equivalent in customer service/care

Communication

Essential criteria

• Good communication and organisational skills

personal

Essential criteria

• Ability to adapt to high pressure and ever changing environment

If you apply for this vacancy and have not received a communication from North Bristol NHS Trust within three weeks of the closing date, please assume that on this occasion your application has been unsuccessful.

Please note that North Bristol NHS Trust does not reimburse travel expenses relating to interview attendance.

If you feel you meet the requirements of the Disability Act / Two Ticks scheme and require further support/advice, please contact us on tel 0117 414 1151.

North Bristol NHS Trust are committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment.

The successful applicant(s) will normally commence at the minimum of the scale unless they have previous NHS service at the same band. Progression through the scale is by annual increments.

At North Bristol Trust (NBT), we know diverse and inclusive environments lead to happier and healthier teams and improved patient care and outcomes. We are committed to equality of opportunity, to being fair and inclusive, and to being a place where we all belong. We therefore particularly encourage applications from candidates who are currently underrepresented in NBT’s workforce at Band 8a and above. These include people from Black, Asian and minority ethnic backgrounds, disabled people and LGBTQIA+ people.

Please note that stringent pre-employment checks are undertaken on all successful applicants prior to commencement in post.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Administrative

• Industries

  Hospitals and Health Care

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