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- Tasks: Join our Patient Services Team to provide top-notch customer service and support.
- Company: North Brink Practice, a dynamic healthcare provider focused on patient care.
- Benefits: Full-time hours, generous holiday allowance, and a supportive work environment.
- Why this job: Make a difference in patients' lives while developing your communication and IT skills.
- Qualifications: Strong communication skills and a passion for customer service are essential.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 28800 - 42000 £ per year.
NORTH BRINK PRACTICE PATIENT SERVICES TEAM
Are you self-motivated and enthusiastic? If you are, we want to hear from you. We are looking for people who can work full-time in our busy, fast-paced Patient Services Team. The role is initially focused in our repeats team, call centre, reception and administration teams.
We are looking for:
- Excellent communication skills – verbally via the telephone or face to face with effective listening and written skills
- Competent with IT – excellent data entry skills
- The ability to follow processes and procedures
- A passion for providing effective and professional customer service
- Strong work ethic, reliable and punctual
- Ability and willingness to go that extra mile
Hours and holidays:
- Full-time = 37.5 hours a week
- 38 days (including 8 bank holidays)
Patient Services Team Member employer: North Brink Practice
Contact Detail:
North Brink Practice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Services Team Member
✨Tip Number 1
Get to know the company! Research North Brink Practice and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their Patient Services Team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of interaction, whether on the phone or face-to-face, we recommend doing mock interviews with friends or family. This will help you feel more confident and articulate when discussing your passion for customer service.
✨Tip Number 3
Show off your IT skills! Brush up on your data entry and IT competencies before the interview. You could even mention any relevant software you've used in the past to demonstrate your ability to follow processes and procedures effectively.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. It’s a great way to ensure your application gets noticed and shows your enthusiasm for joining the team at North Brink Practice.
We think you need these skills to ace Patient Services Team Member
Some tips for your application 🫡
Show Your Enthusiasm: Let your passion shine through in your application! We love to see candidates who are genuinely excited about joining our Patient Services Team. A little enthusiasm can go a long way in making your application stand out.
Highlight Your Communication Skills: Since excellent communication is key for this role, make sure to showcase your verbal and written skills. Whether it’s through your cover letter or CV, give us examples of how you’ve effectively communicated in past roles.
Demonstrate Your IT Competence: We’re looking for someone who’s comfortable with data entry and IT systems. Mention any relevant experience you have with technology or software that could be beneficial in the Patient Services Team.
Follow the Application Process: Make sure to apply through our website! Following the application process as outlined shows us that you can follow procedures, which is super important for the role. Plus, it makes it easier for us to review your application!
How to prepare for a job interview at North Brink Practice
✨Show Off Your Communication Skills
Since the role requires excellent communication skills, practice articulating your thoughts clearly. Prepare to discuss examples where you've effectively communicated with customers or colleagues, whether over the phone or face-to-face.
✨Demonstrate Your IT Competence
Brush up on your data entry skills and be ready to discuss any relevant software you’ve used in the past. If possible, mention specific tools or systems that relate to the job, as this will show you're prepared for the technical aspects of the role.
✨Know the Processes
Familiarise yourself with common processes and procedures in patient services. Be prepared to explain how you would handle specific scenarios, demonstrating your ability to follow protocols while providing excellent customer service.
✨Exude Enthusiasm and Reliability
Let your passion for customer service shine through during the interview. Share examples of times when you went the extra mile for a customer, and emphasise your strong work ethic and punctuality to show you’re a reliable team member.
