Area Director in Yorkshire

North Bay Group is committed to delivering exceptional, person-centred care across our portfolio of care homes. Guided by our values of Compassion, Respect, Transparency, and Enabling others, we are seeking an experienced and driven Area Director to oversee a portfolio of care homes across the Group.

This is an exciting opportunity for an operational leader with strong multi-site management experience within the care sector who is passionate about supporting teams, driving quality, and delivering strong operational performance.

As Area Director, you will take regional management responsibility for a portfolio of care homes, supporting Home Managers to deliver safe, high-quality, person-centred care while achieving strong commercial and compliance outcomes. Acting as the key link between the homes and senior leadership team, you will provide hands-on operational support, performance oversight, and leadership across your region. You will play a pivotal role in driving continuous improvement, embedding standards, and supporting services to achieve excellence.

• Provide leadership and regional management support across a portfolio of care homes within your region.
• Support and challenge Home Managers to achieve high standards of care, compliance, and performance.
• Ensure consistent delivery of person-centred care aligned to North Bay Group values.
• Monitor operational KPIs including occupancy, agency usage, staffing levels, and resident outcomes.
• Drive accountability and performance improvement across services.
• Maintain regular visibility within homes and provide hands-on operational support where needed.

• Ensure homes achieve and maintain compliance with CQC and all relevant regulatory requirements.
• Monitor audits, incidents, complaints, safeguarding, and quality indicators, ensuring timely action is taken.
• Support Home Managers in preparing for inspections and embedding continuous improvement plans.
• Promote best practice and consistent governance processes across services.
• Support improvement and turnaround plans within services requiring additional support.

• Lead, coach, and develop Home Managers and Deputy Managers across the region.
• Support recruitment, retention, succession planning, and colleague engagement initiatives.
• Foster a positive, accountable, and values-led culture within all services.
• Ensure effective performance management processes are implemented consistently.
• Identify leadership development opportunities across the region.

• Support the achievement of occupancy, revenue, and budget targets across your portfolio.
• Monitor financial performance and support managers to effectively manage costs and resources.
• Drive improvements in agency reduction, staffing efficiencies, and overall operational performance.

• Build positive relationships with residents, families, regulators, commissioners, and external stakeholders.
• Provide accurate operational reporting and updates to the Operations Director.
• Contribute to regional and Group operational objectives and strategic initiatives.

We are looking for a motivated and supportive leader with experience managing multiple care services. You will ideally have:

• Proven experience in a Regional Manager, Area Manager, or multi-site operational role within the care home sector for older people in both nursing and residential care homes.
• Strong knowledge of CQC standards, governance, and compliance requirements.
• Experience supporting Home Managers to improve quality and operational performance.
• Commercial awareness with experience managing budgets and occupancy performance.
• Excellent leadership, coaching, and relationship management skills.
• A visible, hands-on, and solutions-focused leadership style.
• A genuine passion for delivering high-quality care and supporting teams to succeed.

At North Bay Group, our values shape everything we do:

• Compassionate – Sensitive to and understanding of the needs of others.
• Approachable – Open, honest, transparent, and easy to talk to.
• Respectful – Promoting dignity, wellbeing, and self-respect.
• Enabling – Supporting people to grow and achieve their full potential.

This is a fantastic opportunity to join a growing organisation where you can make a real impact across multiple services while helping shape and support high-performing care home teams.

North Bay Group is committed to diversity and inclusivity in the workplace.